Supply Chain Category and Operations Specialist

POSITION OVERVIEW
A rapidly growing, entrepreneurial technology company, Alarm.com is seeking a Supply Chain Category & Operations Specialist to join its supply chain team.  As a fast, growing company, Alarm.com is looking for an experienced candidate to own all facets of the supply chain in regard to one of our various hardware categories. This role supports all forecasting, buying, internal and external engagement, and supplier management, as well as overseeing the operations of the North American distribution and fulfillment center. In this role, you should have be a self-starter mindset, with the ability to work independently. Problem-solving skills and attention to detail are essential.

RESPONSIBILITIES

• Operations Oversight:
  • Serve as the main operational contact for our North American distribution and fulfillment partner.

• Lead cross-functional projects to identify and implement efficiency improvements and enhance the customer experience.

• Continuous Improvement:

• Identify, assess, and implement process improvements to enhance operational efficiency.
• Conduct root cause analyses and implement corrective action plans as needed.

• Supply and Demand Analysis:

• Monitor and analyze supply and demand for specific product categories to minimize overstock and out-of-stock situations.
• Establish and negotiate production priorities, managing resource constraints to achieve inventory goals.

• Supplier Collaboration:

• Coordinate with domestic and international suppliers on production plans, product portfolios, and pricing.
• Act as the primary contact for all supply chain communications with designated suppliers.

• Forecasting and Inventory Management:

• Proactively gather data to make informed forecasting decisions, regularly analyzing outcomes to identify variances.
• Collaborate with internal and external partners to refine the forecasting process.
• Utilize analysis and expertise to make strategic inventory purchasing decisions.

• Cross-functional Collaboration:

• Work closely with Sales, Marketing, Customer Service, Legal, and Engineering teams to ensure alignment and address operational needs.

• New Product Introduction and End-of-Sale Management:

• Collaborate with suppliers on component lead times, minimum order quantities, and production ramp schedules.
• Coordinate with product managers and marketing teams on product availability dates.
• Develop forecasts and inventory purchase requirements for new products.
• Manage product discontinuations to support marketing and product management strategies.
• Implement strategies to minimize inventory obsolescence.

• Quality and Performance Monitoring:

• Track and analyze Return Material Authorization (RMA) data to improve quality processes and reduce RMA rates for assigned product categories.
• Develop and update benchmarks and metrics for performance management, sharing scorecards with partners and the executive team.

• Compliance and Risk Management:

• Ensure operational processes adhere to inventory and SOX compliance activities.

REQUIREMENTS

• BS/BA in Supply Chain, Business Analytics, Mathematics or a related field
• 4-6 years of experience in Supply Chain, Logistics, or similar role
• Ability to work outside of standard business hours with overseas stakeholders as needed
• Desire and aptitude to build long term relationships with partners; ability to travel in support of these relationships (frequent Domestic travel, occasional international)
• Analytical mindset with a problem-solving aptitude
• Excellent communication skills
• Self-starter who is able to operate independently
• Team player with a positive attitude and high degree of flexibility
• Working knowledge of MS Office, with strong Excel skills
• Strong organizational skills and experience with project management a plus
• Experience with MicroStrategy and Avercast a plus
• Experience with international shipping a plus

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.

COMPANY INFO
Alarm.com, founded in 2000, is the industry leading technology provider of interactive security solutions. Through advanced wireless monitoring, mobile and web-based services, and a proven hosted services platform, Alarm.com helps protect over one million residential and commercial customers throughout the United States, Canada and Latin America. Alarm.com’s products and services are offered exclusively through a network of over 5,000 licensed and authorized Security Dealers. Alarm.com’s headquarters are located in Vienna, VA. For more information, visit www.alarm.com.

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment. 

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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