AI Support Conversation Designer

Job Summary

A company is looking for a Subject Matter Expert - AI.

Key Responsibilities

• Collaborate with teams to ensure AI tools provide accurate content and improve customer interactions
• Design and optimize workflows for the AI chatbot and internal Copilot, using data to enhance performance
• Analyze performance data to identify improvement opportunities and report insights to stakeholders

Required Qualifications

• Proven experience in technical troubleshooting and customer support
• Exposure to AI-powered support tools and interest in chatbot design and optimization
• Strong writing and organizational skills for maintaining structured knowledge resources
• Familiarity with internal tools and systems relevant to support processes
• Ability to interpret AI performance data and make insights-driven decisions