Client Support Representative - job 2 of 7

Job Summary

A company is looking for a Client Support Representative (Product Support Representative I) to provide customer support for software products.

Key Responsibilities

• Provide timely and accurate technical support to customers via phone and email
• Troubleshoot client issues and manage inquiries in a case management system
• Contribute to a knowledge base of common questions and solutions

Required Qualifications

• High School Diploma or equivalent GED
• 0-2 years' experience in a client service or technical support role
• Familiarity with Microsoft Office
• Experience as a user of common enterprise software solutions