Customer Experience Operations Specialist

Job Summary

A company is looking for a Customer Experience Operations Specialist to support their Customer Experience operations.

Key Responsibilities:

• Administer the current CX Tech Stack and evaluate new tools for initiatives
• Collaborate on data management and reporting to drive proactive CX interventions
• Build partnerships with the CX team to provide strategic insights and support CX initiatives

Required Qualifications:

• Experience in a CX Operations role within a B2B sales organization, preferably in Software or SaaS
• Experience in a scaled CX environment, preferably in a Product-led Growth (PLG) model
• Understanding of modern customer success tools; experience with Vitally is a plus
• Strong analytical skills with the ability to provide actionable insights from data
• Demonstrated project management skills with experience in modern project management systems