CRM Specialist

About us

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it any and every business around the world. Yodeck was first introduced in 2016 and now powers over 160,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!

About the Role
We're looking for a highly motivated CRM Specialist to join our Marketing team and support the design, execution, and optimization of customer lifecycle programs across our digital signage SaaS platform. You'll play a key role in driving adoption, retention, and expansion by helping to manage and evolve our customer communications across their journey. Reporting to the CRM Team Lead, you’ll collaborate cross-functionally with Marketing, Sales, and Product to make sure we’re delivering the right message to the right customer at the right time.

Responsibilities

• Support day-to-day operations within HubSpot CRM including contact management, list segmentation, workflow automation, and data hygiene.
• Assist in building and optimizing email campaigns, lifecycle journeys, and onboarding flows based on behavioral triggers and customer data.
• Write compelling, personalized content for lifecycle emails that speak to customer needs across different segments and stages.
• Collaborate with Sales and Marketing to manage lead scoring, lifecycle stages, and deal pipelines.
• Support database maintenance including deduplication, property mapping, and custom field creation.
• QA new automations, forms, and CRM assets to ensure functionality and performance.

Contribute to CRM documentation, training, and internal support as our processes scale.

• 2+ years of experience in CRM operations, lifecycle marketing, or marketing automation.
• Hands-on experience with HubSpot CRM (or similar platforms like Salesforce, Marketo, ActiveCampaign).
• Strong understanding of lifecycle marketing, segmentation, and customer journeys.
• Detail-oriented with strong organizational and QA skills.
• Analytical mindset with the ability to interpret data and improve campaign performance.
• Excellent writing and communication skills
• The ability to work cross-functionally, in a fast paced environment
  
  

Bonus Points For

• HubSpot certifications,e.g. Marketing Hub, CRM, Automation, Reporting
• Proven track record of implementing workflows, sequences, lead scoring, or lifecycle automation in HubSpot.
• Experience with B2B SaaS customer lifecycle strategies or digital signage industry.

• Competitive salary
• Company-wide bonus scheme and a great Stock Option plan
• Amazing workplace, certified as Great Place to Work
• Hybrid Work From Home policy
• Office gym, nutritionist, and meal vouchers
• Individual training budget for professional development
• Private medical insurance plan
• Fun and collaborative start-up environment (with amazing offices!)
• Flexible working arrangements
• Commuting Expenses
• Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.