Workforce Management Associate

Job Summary

A company is looking for an Associate, Workforce Management.

Key Responsibilities

• Monitor real-time performance metrics and identify variances to plan
• Execute intraday staffing adjustments to optimize service delivery
• Communicate performance updates and collaborate with operations for service recovery

Required Qualifications

• 4 Year/Bachelor's degree or equivalent work experience
• 0 - 1+ years of experience in a contact center or workforce management environment
• Experience with contact center WFM and telephony systems preferred
• Strong analytical skills with the ability to interpret large data sets