State Licensed Claims Manager

Job Summary

A company is looking for a Claims Resolution Manager for Personal & Commercial Lines.

Key Responsibilities

• Lead and support a team of 8-10 claims professionals, enhancing performance and engagement
• Ensure excellent service delivery throughout the auto claim lifecycle with empathy for customers
• Manage claim metric dashboards and collaborate with technology teams to optimize claims processes

Required Qualifications

• 3+ years of leadership experience in claims management
• Individual Independent State Adjuster licenses required based on states worked
• Expertise in First and Third Party Commercial or Personal auto claims handling
• Strong analytical reasoning and decision-making abilities
• Experience working in a high production environment with technology solutions