Lead Service Technician II - Springfield, Virginia

As a Lead Service Technician II at Whaley Foodservice, your primary responsibilities include troubleshooting, diagnosing, and repairing commercial HVAC, refrigeration, and kitchen cooking equipment. You'll also communicate repair statuses with customers and the branch office, ensure timely completion of service calls, and manage truck stock for essential parts. Maintaining the service vehicle and tools while adhering to 'Safety First' protocols is crucial in this role.

To qualify for the Lead Service Technician II position at Whaley Foodservice, candidates should possess a minimum of three years of commercial kitchen cooking and refrigeration equipment repair experience. A strong background in electrical and mechanical systems is preferred. Candidates must also be at least 18 years old and pass a background check and drug screening.

Yes! Whaley Foodservice offers a competitive sign-on bonus for experienced technicians joining the team as a Lead Service Technician II. This bonus is part of an attractive compensation package that reflects the value of your skills and experience.

Whaley Foodservice provides an extensive benefits package for their Lead Service Technicians, including competitive salary, on-call pay, a company vehicle, uniforms, medical and dental insurance, 401k with profit sharing, paid holidays and vacation, and company-paid short-term and long-term disability insurance and life insurance.

Customer service is essential for a Lead Service Technician II at Whaley Foodservice. You will interact with customers regularly, providing timely updates on repairs and ensuring their concerns are addressed promptly. Excellent customer service skills are crucial for building relationships and maintaining the Whaley quality standard in service.

As a Lead Service Technician II at Whaley Foodservice, you will be equipped with a company vehicle stocked with necessary parts, uniforms, meters, test equipment, and tools to ensure you are well-prepared for your daily tasks and customer service calls.

Absolutely! Whaley Foodservice is committed to the ongoing training and development of its employees. As a Lead Service Technician II, you will have access to continued education and industry certification programs, which are essential for advancing your career and staying updated with the latest in technology and repair methods.

Be prepared to discuss your previous roles, the types of equipment you have worked on, and the specific repairs you've accomplished. Highlight any relevant certifications or training you’ve received that demonstrate your capabilities.

Explain your method for assessing urgency and impact to customers. Discuss tools or systems you implement to ensure timely responses while maintaining service quality.

Share an example that demonstrates your problem-solving skills. Emphasize your thought process, any troubleshooting techniques you used, and the positive outcome from your efforts.

Discuss the safety measures you prioritize while working, including using personal protective equipment, following manufacturer guidelines, and adhering to OSHA standards. Show that safety is a top priority in your work.

Talk about your communication strategies in this scenario. Explain how you would listen actively to their concerns, provide transparent updates, and take steps to resolve their issues while ensuring their satisfaction.

Express your familiarity with various tools and equipment used in the HVAC and refrigeration field. Knowing the right tools for diagnostics and repairs is important, so mention specific tools and why they are crucial in your work.

Detail your process for documenting service work, such as cross-checking information, maintaining checklists, and ensuring thoroughness in your reports. Accuracy is vital for both compliance and customer satisfaction.

Discuss any subscriptions to industry publications, participation in workshops, or online courses. Emphasize the importance of continuous learning in adapting to new technologies and standards.

Emphasize your self-discipline, communication skills, and organizational tactics that allow you to remain professional even when working alone in the field. Highlight the importance of time management and customer interaction.

Share your passion for the industry, what attracts you to Whaley Foodservice specifically, and how you align with their values. This is your chance to connect your professional goals with the company's mission.