Field Service Engineer
Job Title: Field Service Engineer
Location: Remote work environment
Travel Expectations: 50%
Type: Permanent - Full-time
About the company - https://www.machinerypartner.com/
At Machinery Partner, we are revolutionizing the industrial machinery market, empowering businesses to finance and acquire the equipment they need to grow, while enabling factories to sell high-value machinery seamlessly online. We help buyers and sellers of heavy equipment grow with the technology and expertise to match their needs. Starting with the $24B U.S. recycling market, we’re reshaping how businesses connect, transact, and thrive, providing the technology and expertise that drive meaningful impact.
Join us to be part of something big—where your work fuels innovation and builds the future of the heavy industrial world.
About this Opportunity:
As our Field Service Engineer, you'll be the face of Machinery Partner as customer receive their new purchase machinery. You'll be expected to drive the customer experience through machine quality assurance onsite or virtually and educating the operator on how to use the machine they purchased. You'll leverage your machine expertise with process and technology to scale help scale the operations department. You're part of a high-performing, tactical team that has a culture of collaboration and integrity.
You will not be required to bring your own tools to sites as we will also be working with local Service Techs and business operators who will provide tools.
Job Responsibilities:
In-Field:
Delight the customer with a seamless machine delivery experience
Demonstrate machine expertise by supporting equipment in the field in front of customers, even if it's your first time seeing it in person
Support contracted Service Technicians in the field
Communicate effectively using common industry verbiage - "Know the lingo"
Office Responsibilities:
Advocate and share learnings across the company
Support calls during regular working hours, nights, and weekends
Support machines remotely through use of manuals, photos, diagrams and schematics
Use data to identify trends and proactively fix issues
Build out support materials to assist with onsite repair procedures
Machine Responsibilities:
Study and become familiar with a large set of machines across many industries
Identify parts using photos, manuals, parts portals and customer descriptions
Be technically inclined - Use manuals, photos, diagrams and schematics to understand the machines that you sell
Requirements:
Travel Expectations: Minimum of 50%, flexing with volume demands
5+ years of heavy equipment experience. Bachelor's degree from technical university or apprenticeship will be taken into consideration in addition to work experience
Individual has basic job site safety understanding
To Be Successful:
Good mechanical aptitude and the desire to learn
Work in a high stress environment while maintaining great attention to detail
Have a positive attitude in a tough environment. Step out of the daily grind and see the bigger picture, lean on your team for support
Communicate effectively using common industry verbiage
Benefits & Perks
Hybrid or Remote work environment
Stock Options / Internal Equity
4 weeks PTO
Fully covered Medical, Dental and Vision
EEO Statement
Machinery Partner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Average salary estimate
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At Machinery Partner, we’re on a mission to transform the industrial machinery landscape, and we're searching for a passionate Field Service Engineer to come aboard! In this dynamic role, you'll be the go-to person for customers receiving their new machinery. Whether you're ensuring smooth machine delivery experiences or providing essential operator training, you’ll play a crucial part in shaping the customer journey. With a remote work environment and approximately 50% travel, you'll blend office responsibilities with hands-on machine support, showcasing your expertise while enjoying the thrill of working on diverse equipment across various industries. You won’t need to bring your own tools, as you’ll collaborate with local service techs, allowing you to zero in on delighting customers with top-notch service. Your responsibilities will include studying various machines, communicating effectively with customers and service technicians, and utilizing data to proactively address issues. A strong mechanical aptitude and the ability to thrive in high-pressure situations with great attention to detail will set you apart in this role. If you’re ready to embrace the challenge, join Machinery Partner and be part of an innovative team that values collaboration and integrity, while providing you with ample benefits and opportunities for growth. Let’s redefine the way businesses flourish in the heavy industrial world together!
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