Lead Service Technician II - Cartersville, Georgia

A Lead Service Technician II at Whaley Foodservice is responsible for diagnosing, troubleshooting, and repairing commercial cooking equipment, refrigeration, and HVAC systems. This role requires excellent communication with both branch support and customers to keep them updated on service calls and part orders.

To qualify for the Lead Service Technician II position at Whaley Foodservice, you should have three years of experience in commercial kitchen repair, refrigeration, or HVAC. A valid driver's license and the ability to pass a background check and drug screen are also required.

Whaley Foodservice provides a competitive salary, on-call pay, sign-on bonuses for experienced technicians, uniforms, company vehicles, medical and dental benefits, short-term and long-term disability insurance, and much more. You also have access to continuing education and industry certification opportunities.

Whaley Foodservice is committed to employee development by offering various opportunities for continuing education and industry certifications, helping you enhance your skills and advance your career as a Lead Service Technician II.

At Whaley Foodservice, you can expect a positive and inclusive work environment. We prioritize safety and provide our technicians with the necessary tools and equipment to ensure they can perform their jobs effectively.

While a Journeyman License or CFESA certification is not mandatory for the Lead Service Technician II position at Whaley Foodservice, having these certifications is a plus and can enhance your application.

A successful Lead Service Technician II at Whaley Foodservice should possess strong diagnostic and troubleshooting skills, attention to detail, excellent communication abilities, and the capacity to work independently under varying conditions.

In your response, focus on specific types of equipment you've worked with, your role in the repair process, and any memorable challenges you've overcome. Highlight your troubleshooting skills and your approach to ensuring customer satisfaction.

Discuss your strategies for time management and organization, such as using tools to track service requests and how you communicate with customers. Mention the importance of assessing urgency and ensuring timely follow-ups.

Share how you engage in continuous learning through workshops, industry webinars, and certifications, as well as collaborating with fellow technicians to exchange knowledge and experiences.

Provide a specific example where you faced a challenging repair or maintenance issue, the steps you took to diagnose the problem, and how your intervention resolved the situation, leading to customer satisfaction.

Highlight your commitment to safety by discussing best practices, such as proper tool handling, wear of protective gear, and following regulatory guidelines. Mention how you ensure both personal safety and that of your customers.

Emphasize your approach to establishing rapport with customers, explaining technical issues clearly, and providing regular updates on repairs. Discuss the importance of setting expectations and following through.

Describe your strategy for dealing with unfamiliar equipment, like researching manuals, reaching out to colleagues for advice, and utilizing digital resources. Emphasize your resourcefulness and willingness to learn.

Discuss your routine for inventory management, ensuring you have the right tools on hand, and conducting regular checks of your service vehicle's condition. Mention how this contributes to effective service delivery.

Share your passion for working in the food service industry, your admiration for Whaley Foodservice's commitment to employee well-being, and your desire to contribute positively to their team's growth and success.

Explain your conflict resolution skills, emphasizing your ability to listen to the customer’s concerns, acknowledge their feelings, and work collaboratively to find a solution that restores their satisfaction and confidence.