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Partner Manager - Europe

Wati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia.Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries.

We're a rapidly expanding team filled with talented people from around the globe, and we are now looking for a Partner Manager based in Europe to help drive channel acquisition and make our partners successful for the most loved SMB messaging collaboration tool.

*Applications submitted in English will only be considered for this role.

What you'll do:

  • Play a pivotal role in accelerating and developing our partnerships across BENELUX, DACH, UK And Iberia. 
  • Identify, onboard, enable relationships with the right partner persona from marketing agencies and IT/ITes organizations by running outbound campaigns. 
  • Track partner performance, address challenges, and ensure alignment with growth targets for the region. 
  • Drive go-to-market activities by working with cross-functional teams internally (e.g. product, product marketing, engineering, design, content etc) so as to plan and launch partnerships
  • Manage existing portfolio of partners which includes upselling, expanding the scope, and optimizing current partnerships.

What will make you stand out:

  • Hungry and driven to succeed: Can-do attitude and not afraid of rejections
  • Zoom in and zoom out: while executing well, able to think from strategic perspective
  • Having existing partner relationships in Europe which WATI can leverage
  • 6 to 10 years of experience overall with at least 4 years experience in partnerships, preferably in a SAAS company. 
  • Strong communication skills (verbal and written), energetic, team player.
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.
  • Prior experience in building a partnership program and a track record of building successful partnerships. 
  • Familiarity with CRM tools like Hubspot and Apollo. 
  • Fluent in English is a must and German / Spanish fluency is a plus.

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What You Should Know About Partner Manager - Europe, WATI.io

As the Partner Manager for Europe at Wati, you will play a critical role in expanding our reach within the exciting CPaaS market. Wati provides seamless WhatsApp API solutions tailored for both SMBs and large enterprises, making communication hassle-free. Your mission will revolve around accelerating our partnerships across key regions including BENELUX, DACH, the UK, and Iberia. You'll find and onboard the right partners, primarily from marketing agencies and IT organizations, while crafting outbound campaigns that resonate. Performance tracking will be within your wheelhouse, allowing you to address challenges head-on and align partner activities with our growth targets. Internal collaboration is crucial as you'll partner with multiple teams—from product to marketing—to effectively launch and nurture partnerships. Managing our existing partner portfolio, you'll focus on upselling and optimizing these relationships to drive success. We seek someone who is not only hungry for results but also has a strategic mind, capable of weighing the bigger picture while executing daily tasks. If you’re ready to make a significant impact in a fast-paced, dynamic environment, Wati is the perfect place for you to shine. Your previous experience in partnerships, preferably within a SaaS company, and your proficiency with CRM tools like Hubspot will set you apart. If you also boast strong communication skills and an energetic team spirit, apply now to become a vital part of our expanding team of professionals revolutionizing business communication worldwide.

Frequently Asked Questions (FAQs) for Partner Manager - Europe Role at WATI.io
What does a Partner Manager do at Wati?

At Wati, the Partner Manager plays a crucial role in accelerating and developing partnerships, particularly across Europe. This position involves identifying and onboarding the right partners, managing existing relationships, and maximizing their potential. With a focus on collaboration and strategic growth, the Partner Manager ensures that our partners succeed with our WhatsApp API solutions, providing them the support they need to thrive in their market.

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What qualifications are required for the Partner Manager position at Wati?

To be considered for the Partner Manager role at Wati, candidates typically need 6 to 10 years of overall experience, with a minimum of 4 years dedicated to partnerships in a SaaS environment. Strong communication skills, experience in building partnership programs, and familiarity with CRM tools like Hubspot are essential. Fluency in English is required, while German or Spanish is a plus, making international communications easier.

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How can I apply for the Partner Manager position at Wati?

To apply for the Partner Manager position at Wati, you'll need to submit your application in English, highlighting your relevant experience and qualifications in partnerships within the SaaS industry. Make sure to showcase your achievements and how you can contribute to Wati's mission of simplifying business communication through its WhatsApp API solutions.

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What makes the Partner Manager role at Wati unique?

The Partner Manager role at Wati is unique because it allows you to work within a rapidly growing company that is committed to excellent business communication solutions. You'll have the opportunity to engage with a diverse team in a dynamic environment while driving impactful partnerships across Europe, specifically in highly influential markets like BENELUX, DACH, the UK, and Iberia.

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What is the work culture like at Wati for the Partner Manager?

Wati promotes a vibrant and energetic work culture where innovation and teamwork are highly valued. As a Partner Manager, you’ll find yourself in a fast-paced environment that encourages independent thought and self-driven actions, allowing for personal and professional growth. It's a place where you can be proactive, embrace challenges, and contribute directly to the success of the company.

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What can I expect during the interview process for the Partner Manager at Wati?

During the interview process for the Partner Manager role at Wati, candidates can expect to discuss their relevant experience, particularly in partnerships within the SaaS industry. Interviewers will assess your communication skills, problem-solving abilities, and strategic thinking. You may also be asked situational questions to demonstrate how you handle challenges in partnership management.

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Is previous experience in a fast-paced environment necessary for the Partner Manager role at Wati?

Yes, previous experience in a fast-paced environment is beneficial for the Partner Manager role at Wati. The position demands agility and a proactive approach, allowing you to respond effectively to changes and challenges in the partnership landscape. If you thrive in dynamic settings and enjoy managing partnerships with an evolving set of variables, you will find this role rewarding.

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Common Interview Questions for Partner Manager - Europe
What strategies would you use to identify potential partners for Wati?

To identify potential partners, I would first analyze the market landscape to find companies that align with Wati's offerings. Competitor research can reveal gaps that we can fill. Networking at industry events, utilizing LinkedIn for targeted outreach, and leveraging CRM data to identify past collaborations are all strategic approaches to building a robust pipeline of potential partners.

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How do you ensure alignment between your partners and company goals?

Ensuring alignment involves clear communication from the outset. I believe in co-creating goals with partners that reflect Wati’s objectives while also considering their interests. Regular performance reviews help keep both parties accountable and allow for adjustments as required, fostering a collaborative relationship that supports mutual growth.

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Can you give an example of a successful partnership you've managed?

Certainly! In a previous role, I identified an IT solutions provider that had a strong market presence. By collaborating closely, we created a joint marketing strategy that resulted in a 30% increase in lead generation within six months. This success not only enhanced our partner's portfolio but also significantly elevated our brand recognition in the industry.

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How would you handle a partner who is underperforming?

In handling underperformance, I believe in first seeking to understand the underlying reasons. I would initiate a constructive conversation to identify challenges and areas for improvement. Together, we can create an action plan, perhaps involving further training or support, to realign efforts towards our shared goals and ensure steady progress.

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What role does communication play in partnership management?

Communication is the cornerstone of effective partnership management. It helps build trust and understanding, allowing both parties to navigate challenges easily. Regular check-ins, clear expectations, and open dialogues about performance and feedback are essential in maintaining a healthy partnership dynamic, encouraging collaboration and innovation.

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Describe your experience with CRM tools in managing partnerships.

I have extensive experience using CRM tools like Hubspot and Apollo to manage relationships and streamline communication. These platforms allow me to track partner interactions, monitor performance metrics, and enhance our outreach efforts, ensuring I can provide tailored support and insights to each partner effectively.

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How do you prioritize your partners and allocate your time?

Prioritizing partners begins with assessing their potential impact on our growth. I categorize partners based on their performance and strategic value. This approach helps me allocate my time effectively, focusing on those that require more attention while maintaining regular check-ins with others for continued support and engagement.

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What methodologies do you apply when launching a new partnership?

When launching a new partnership, I follow a structured methodology that includes initial alignment meetings to establish mutual goals, collaborative planning sessions to outline our go-to-market strategy, and defined timelines. This approach ensures both parties are fully committed and focused on executing the partnership successfully.

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How do you measure the success of a partnership?

I measure success by setting clear KPIs during the onboarding phase, including metrics like lead generation, revenue contribution, and engagement levels. Regular analysis against these metrics helps in assessing performance, allowing us to celebrate successes and identify areas that need adjustment or optimization.

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What do you think is the best way to motivate partners?

Motivating partners involves recognizing their contributions and providing them with valuable resources for success. Regularly sharing achievements, offering incentives for reaching targets, and ensuring they have access to the training and tools they need are all effective strategies to keep partners engaged and enthusiastic about their collaboration with Wati.

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WATI is an early-stage, fast-growing SaaS platform that is revolutionizing how businesses communicate with their customers. We believe customer relationships are built through conversations, one message at a time. Through our cutting-edge customer...

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Full-time, remote
DATE POSTED
November 25, 2024

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