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Billing Specialist

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.


WalkMe is hiring a Billing Specialist to support our hyper-growth by providing financial and administrative services. While engaging with customers, you will balance and maintain efficiency of operations and secure revenue through accurate and timely invoicing. You will report to the AR Controller.


What You'll Own
  • Complete billing tasks, produce invoices and credit memos in accordance with customers agreements
  • Manage billing master data, including customer details and process internal requests for address, account and rate changes, account termination, account reactivation, recurring billing additions, etc.
  • Analyze customer's account statements
  • Provide support with customer and billing related queries
  • Manage account balances and resolve inconsistencies
  • Participate in implementing billing systems integrations
  • Ensure we are adhering to finance and booking policies, and approval standards are met, per set requirements.
  • Contribute to the team's mission to improve data flows, optimizing our processes, and ensuring accounting output is accurate.


What You'll Need to Succeed
  • 4+ years experience in a similar role
  • Bachelor's degree in business, accounting, or a related field
  • Experience with basic accounting and business principles
  • Working knowledge of spreadsheets (can maintain complex spreadsheets) and ERP system (We use NetSuite)


What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
  • Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively. 
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!


Our job titles may span more than one career level. The starting base pay for this role is between $55,000 and $80,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.


TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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CEO of WalkMe
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Dan Adika
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What You Should Know About Billing Specialist, WalkMe

Join WalkMe as a Billing Specialist in Austin, where you’ll play a vital role in our mission of empowering businesses to harness the full potential of technology through our innovative Digital Adoption Platform. At WalkMe, we believe in creating a workplace that not only values talent but also inclusivity, setting the stage for success through diversity. As our Billing Specialist, you will be at the forefront of financial operations, ensuring that invoicing and billing tasks are completed with precision and efficiency. You’ll engage with our esteemed clients, managing billing master data and addressing any customer inquiries to improve financial accuracy and operational performance. Your analytical skills will shine as you review customer account statements and resolve inconsistencies to secure revenue. You will also have the opportunity to participate in implementing exciting billing systems integrations that will enhance our financial processes. With a supportive culture that emphasizes continuous growth, you will have access to professional development opportunities while balancing work-life commitments through our flexible work options. If you have a strong background in accounting, exceptional spreadsheet skills, and a passion for making an impact in an inclusive environment, WalkMe is the perfect place for you to thrive and contribute to our team's success together!

Frequently Asked Questions (FAQs) for Billing Specialist Role at WalkMe
What does a Billing Specialist at WalkMe do?

A Billing Specialist at WalkMe is responsible for managing billing processes, including producing invoices and credit memos, analyzing customer account statements, and resolving billing queries. They ensure accurate and timely invoicing, manage billing master data, and participate in system integrations to improve billing efficiency.

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What qualifications do I need to become a Billing Specialist at WalkMe?

To become a Billing Specialist at WalkMe, candidates should have at least 4 years of experience in a similar role, a Bachelor's degree in business, accounting, or a related field, and a working knowledge of spreadsheets and ERP systems such as NetSuite.

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How does WalkMe support diversity and inclusion in the workplace?

WalkMe is committed to building a diverse workforce by embracing unique perspectives and backgrounds. The company promotes an inclusive culture through various programs, offering equal pay, resource groups, and flexible work arrangements to celebrate and support all employees.

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What are the benefits of being a Billing Specialist at WalkMe?

As a Billing Specialist at WalkMe, employees benefit from comprehensive health care coverage, a 401(k) program with matching contributions, and a vacation policy to encourage a healthy work-life balance. Additionally, the company provides professional development opportunities for career growth.

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What is the salary range for a Billing Specialist at WalkMe?

The starting base pay for a Billing Specialist at WalkMe ranges from $55,000 to $80,000, with actual pay dependent on various factors like experience, training, and market demands. This role may also be eligible for bonuses and other rewards.

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What is the work environment like for a Billing Specialist at WalkMe?

At WalkMe, a Billing Specialist can expect a supportive and flexible work environment, with opportunities for remote or hybrid work options. The company prioritizes employee well-being and fosters a collaborative culture that celebrates individual uniqueness.

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Can I expect growth and development as a Billing Specialist at WalkMe?

Yes! WalkMe encourages personal and professional growth for Billing Specialists through its career compass offering, which includes continuous learning and development, ensuring you have the tools to advance in your career.

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Common Interview Questions for Billing Specialist
What experience do you have with billing systems and ERP software?

Discuss any previous roles where you’ve used billing systems or ERP software like NetSuite. Highlight specific tasks you managed and how you improved workflow efficiency.

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How do you handle discrepancies in billing?

Explain your approach to identifying and resolving billing discrepancies, such as verifying account details, communicating with customers, and ensuring timely adjustments are made.

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What strategies do you use to stay organized in managing multiple accounts?

Mention tools or techniques you utilize for organization, such as spreadsheets, task management software, or time management techniques. Provide an example of how this helped you meet deadlines.

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Can you describe a time when you improved a billing process?

Share a specific situation where you identified a bottleneck in a billing process and the steps you took to improve it, explaining the positive outcomes achieved.

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How do you prioritize tasks when handling billing inquiries?

Illustrate how you assess the urgency and complexity of inquiries, showcase your decision-making process, and explain how you communicate timelines to stakeholders.

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What do you consider when generating invoices?

Discuss key factors such as accuracy, adherence to contracts, and timely delivery. Emphasize the importance of double-checking entries and staying updated with client agreements.

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How would you approach a customer with a billing complaint?

Explain your empathetic approach to customer service, emphasizing listening actively, resolving issues promptly, and following up to ensure customer satisfaction.

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What accounting principles do you follow in billing?

Talk about basic accounting principles like revenue recognition and consistency. Mention how these principles guide your daily billing activities.

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How do you keep up with the latest trends in finance and billing?

Share your strategies for ongoing education, such as attending workshops, reading industry publications, or participating in relevant online courses.

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What attracts you to the Billing Specialist position at WalkMe?

Express your enthusiasm for WalkMe's mission and culture, citing specific aspects of the company’s values, commitment to diversity, and focus on employee development that align with your career goals.

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At WalkMe, we're not just adapting to the future - we're creating it We're building a new standard of work with Text-to-Action. Our AI understands not just user actions, but their underlying intentions. It can comprehend intent and execute actions...

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Full-time, hybrid
DATE POSTED
November 29, 2024

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