VP of Expansion

Job Summary

A company is looking for a VP of Expansion (Account Management).

Key Responsibilities

• Own and scale expansion and renewals revenue across mid-market and enterprise customers
• Lead and develop a high-performing team of Account Managers focused on driving expansion outcomes
• Collaborate with cross-functional teams to optimize strategies for customer engagement and account growth

Required Qualifications

• 10-12+ years in B2B SaaS, with at least 6 years in leadership roles related to account management or expansion
• Extensive experience in CX SaaS customer support or automation is strongly preferred
• Proven track record of driving over 120% NRR in companies with $50M+ ARR
• Strong operational skills with the ability to balance strategy and execution
• Proficiency in tools like Hubspot, Gainsight, and Gong