Virtual Assistant

Our client is an industry leader in eyelash extensions and beauty products, offering high-quality, salon-grade products to beauty professionals worldwide.

They are looking for a Virtual Assistant to support their customer service and administrative operations, ensuring a seamless experience for their clients.

Job Responsibilities:

Customer Support & Communication

• Respond to emails, social media messages, and live chat inquiries.
• Assist customers with product information, delivery updates, and order issues.
• Contact DHL and other transport companies regarding deliveries.
• Maintain and organise emails/messages in the CRM system.
• Address customer complaints and update the complaints board.

eCommerce & Order Management

• Check and verify product pricing on Shopify.
• Monitor customer reviews, address negative feedback, and escalate concerns.
• Update and maintain the Monday Board and provide end-of-day reports.

Administrative & Team Coordination

• Communicate with the team daily regarding updates and tasks.
• Ensure customer issues are resolved promptly and accurately.

• Experience in customer service, eCommerce, or virtual assistant roles.
• Strong written communication skills and ability to manage inquiries professionally.
• Strong proficiency in Shopify is highly preferred.
• Experience with CRM systems, and order tracking platforms (preferred).
• Organised and detail-oriented with excellent problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)