German Speaking Customer Support for Music Streaming Platform Department

Patrique Mercier Recruitment FR is dedicated to matching talented individuals with outstanding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Music Streaming Platform Department. This role is suitable for those who are passionate about music and technology, and enjoy providing top-notch support to customers in the music streaming industry.

Responsibilities

• Deliver exceptional customer support to German-speaking clients using the music streaming platform through phone, email, and chat.
• Assist customers with inquiries related to account management, subscription details, and troubleshooting technical issues.
• Effectively resolve customer concerns to ensure a seamless streaming experience.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Collaborate with the product and technical teams to address complex client issues and enhance service delivery.
• Educate customers about platform features, new releases, and best practices for usage.
• Collect customer feedback to contribute to ongoing improvements in service quality and user experience.

• Fluency in German and English, both written and spoken.
• Experience in customer service, particularly within the tech or entertainment industry, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Problem-solving capabilities and the ability to handle client issues efficiently.
• Familiarity with CRM systems and standard office applications.
• Detail-oriented and able to work well under pressure.
• Willingness to work flexible hours, including evenings and weekends as needed.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks