Virtual Non-Clinical Support Manager

Job Summary

A company is looking for a Virtual Non-Clinical Support Manager/REMS (Remote).

Key Responsibilities

• Lead and develop a team of Non-Clinical Case Managers, providing coaching and performance management
• Monitor team productivity and ensure compliance with REMS protocols and industry regulations
• Analyze team metrics to identify trends and prepare reports on performance and program success

Required Qualifications

• Associate degree required; Bachelor's degree preferred with 3 years of experience in pharmaceutical/healthcare patient support
• Leadership experience in a telephonic environment, including patient/HCP assistance
• Experience in maintaining high standards of work in a real-time contact environment
• Strong leadership and people management skills
• Advanced technology skills, including knowledge of Salesforce and Genesys