Virtual Claims Supervisor

Job Summary

A company is looking for a Virtual Claims Supervisor to manage homeowner claims efficiently and accurately in a remote setting.

Key Responsibilities

• Supervise a team of Virtual Claims Examiners and manage staffing needs
• Conduct coaching, training, and performance management for team members
• Analyze KPIs and conduct claim audits to identify areas for improvement

Required Qualifications

• Proficient in Xactimate and Microsoft Office Suite
• Familiarity with claims handling guidelines, policies, and procedures
• Knowledge of General Liability and P&C insurance policies
• Ability to work independently and manage competing deadlines
• Commitment to continuing education in the insurance field is preferred