Client Service Representative

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone 
• Schedule appointments, record keeping and organization, provide estimates and invoices for payment 
• Respond with compassion and empathy in stressful and emotional situations 
• Maintain a clean and orderly lobby and front office area 
• Willingness to guide, mentor, and support fellow team members 
• Constantly advance your knowledgebase and customer service skills 
  
  

• 1+ years' experience in veterinary or medical practice required 
• Minimum 2 years’ customer service experience required (retail, food and beverage, etc.) 
• Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter) 
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,  
• Excellent communication skills with clients and team members 
• Proficient time management, ability to solve problems, learn, and handle multiple tasks 
• Enthusiastic team player with a patient, and positive professional attitude. 
• Must be able to work seated for a majority of day 
  
  

• Complimentary Short Term Disability  
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family  
• Company Sponsored Employee Assistance Program (Headspace) 
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment 
• United Health Care UMR Insurance Plans with 3 tiered options; Kaiser for CA Residents 
• Flexible Spending Account or Health Savings Account options  
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members 
• United Healthcare Vision Insurance options 
• Long Term Disability option (paid for by employee) 
• Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max) 
• Team Member Discounts for Pet Care 
• Paid time off-inclusive of sick, personal, and vacation
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.