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Outbound Sales Agent

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Outbound Sales Agent

Location: Dublin

Hybrid working in office every Tuesday, Wednesday and Thursday. Working from home on Mondays and Fridays

 

About VikingCloud

 

VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world’s leading acquirers and payment service providers. VikingCloud also works with the world’s largest brands helping them proactively mitigate evolving cyber threats and business risk. VikingCloud’s Asgard Platform™ processes billions of security events daily, providing real-time intelligence access to an organization’s cyber risk landscape. Headquartered in Dublin, Ireland, with operations in the United States, Australia, India, Philippines, Poland, Sweden, South Africa and the United Kingdom, VikingCloud has clients in more than 100 countries and a global team of more than 1,000 employees 

 

This position

We are looking for sales agents who are highly target driven, team players, with a minimum of 1-year Sales experience to join our team on a full basis. If you are ambitious, results-focused and enjoy a challenge, this job is for you!

 

 

Responsibilities 

  •              Achieve individual sales targets across both inbound and outbound calls with multiple clients.
  •              Deliver an excellent level of customer service on all customer interactions.
  •              Working as part of a team, in line with company priorities.

 

 

Skills and Experience

  •              Active listener who communicates purposefully and confidently.
  •              Team player with a positive outlook, who enjoys working in sales and customer services environments.
  •              Strong attention to detail and the ability to multi-task.
  •              A passion for tech and software products.
  •              Strong decision-making and problem-solving skills.
  •              Ability to work flexible shifts, adhering to agreed schedules.
  •              Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
  •              Excellence in the English Language – written and spoken.
  •              Sales/Customer service experience in a similar role would be a distinct advantage.

 

Preferred Experience

  •              Outbound Sales experience in a contact centre or door to door sales is preferable.
  •              Please clearly outline your previous experience on your CV.

 

Qualification

  •              Leaving cert or equivalent desirable

 

Working Hours

  •              Full-time working; 37.5 hours per week, 8-hour shift between 8 am - 10pm stated in the contract. Usual working hours will be 9am -17.00pm Monday – Friday.

 

Benefits

  •              Career progression opportunities
  •              Death in Service
  •              Disability Cover
  •              Employee wellness programmes
  •              Free, on-site parking
  •              Hybrid working
  •              Pension
  •              Performance recognition through gamification bonus
  •              Permanent contract following successful probation.
  •              Recreation facilities.
  •              Regular staff social events

   

Park West is located on the New Nangor Road, easily accessible from the M50 (exit 9) and national motorways. It has excellent bus and Luas links, and thanks to our on-site train station commuters can be in the city Centre in just 20 minutes. Further detail can be found at http://www.parkwest.ie/getting-here/
 

You must have an appropriate working area and a good internet connection

 

VikingCloud is an equal opportunities employer.

 

 

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What You Should Know About Outbound Sales Agent, VikingCloud

Join the exciting team at VikingCloud as an Outbound Sales Agent, where your talent for sales and technology will shine! Located in Dublin, with a hybrid working model, this full-time position allows you to work from home on Mondays and Fridays while collaborating in the office every Tuesday, Wednesday, and Thursday. In this role, you'll be responsible for hitting ambitious sales targets through both inbound and outbound calls with a diverse range of clients. Your ability to listen actively and communicate effectively will be vital as you build relationships and deliver top-notch customer service. Whether you're new to sales or have solid experience, if you thrive in a fast-paced environment and love tackling challenges, we want you! At VikingCloud, we value team players with a passion for tech and software products, motivating you to cultivate your skills in a supportive environment. With many opportunities for career progression, alongside benefits like death in service coverage, wellness programs, on-site parking, and a pension scheme, VikingCloud is not just a job – it’s a step towards a gratifying career. So come and be part of our mission to provide innovative security solutions that help businesses thrive globally. Apply now to take the first step towards an invigorating new chapter in your career as an Outbound Sales Agent at VikingCloud!

Frequently Asked Questions (FAQs) for Outbound Sales Agent Role at VikingCloud
What qualifications do I need to apply for the Outbound Sales Agent position at VikingCloud?

To apply for the Outbound Sales Agent role at VikingCloud, candidates should ideally have a Leaving Cert or equivalent, combined with at least one year of sales experience. Proficiency in the Microsoft Office Suite and excellent spoken and written English skills are also essential to success in this position.

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What are the responsibilities of an Outbound Sales Agent at VikingCloud?

As an Outbound Sales Agent at VikingCloud, you will engage in both inbound and outbound tele sales. Your responsibilities include achieving individual sales targets, ensuring a high standard of customer service on every interaction, and collaborating with your team to align with company priorities. Your role is vital in building relationships with clients and driving sales growth through excellent communication.

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What skills are important for an Outbound Sales Agent at VikingCloud?

Absolutely, strong communication and active listening skills are critical for an Outbound Sales Agent at VikingCloud. You should also possess excellent decision-making and problem-solving capabilities, with an eye for detail. A positive, team-oriented attitude and a passion for technology will help you thrive in this dynamic role.

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What does the working schedule look like for Outbound Sales Agents at VikingCloud?

The Outbound Sales Agent position at VikingCloud is a full-time role requiring 37.5 hours per week. Your typical work schedule will consist of an 8-hour shift between 8 am and 10 pm, with usual hours of 9 am to 5 pm, Monday through Friday.

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Is remote work an option for the Outbound Sales Agent role at VikingCloud?

Yes! VikingCloud offers a hybrid working model for the Outbound Sales Agent position, where you can work from home on Mondays and Fridays. You'll work in the office on Tuesdays, Wednesdays, and Thursdays, allowing for a great balance between collaboration and independent work.

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What benefits come with the Outbound Sales Agent position at VikingCloud?

As an Outbound Sales Agent at VikingCloud, you can enjoy multiple benefits such as career progression opportunities, death in service benefits, disability cover, employee wellness programs, free on-site parking, hybrid working options, pension contributions, and recognition for performance through gamification bonuses.

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How does VikingCloud support its employees in terms of professional development?

VikingCloud emphasizes career development for all its employees, including Outbound Sales Agents. With numerous progression opportunities available, employees are encouraged to enhance their skills through various training programs and on-the-job experiences, providing a clear path for advancement.

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Common Interview Questions for Outbound Sales Agent
How do you handle rejection in sales as an Outbound Sales Agent?

Handling rejection is a natural part of sales. You can demonstrate resilience and a positive mindset by sharing examples of how you turn a 'no' into a learning opportunity. Explain how you analyze your approach, learn from feedback, and continue to push forward to meet your targets.

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Can you describe your experience with outbound sales?

When discussing your experience, detail specific roles where you actively engaged in outbound sales. Share metrics that demonstrate your success and methods you used to connect with clients, such as cold calling or leveraging social media, and how these strategies aligned with business goals.

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What motivates you to succeed as an Outbound Sales Agent?

A great approach here is to tie your motivation to both personal and professional goals. You may mention a passion for exceeding sales targets, desire for career advancement, or the thrill of closing deals as motivating factors, combined with intrinsic rewards such as helping customers find solutions.

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How do you prioritize tasks during busy periods?

During busy times, organization is key. Discuss techniques you use to prioritize the most critical tasks, perhaps utilizing tools like task lists or scheduling software. Emphasize your ability to remain flexible and adapt based on changing priorities and deadlines.

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Give an example of a challenging situation you faced in sales and how you resolved it.

When answering this question, use the STAR method (Situation, Task, Action, Result). Detail a specific challenge you encountered, the task at hand, the actions you took to resolve the challenge, and the positive results that followed.

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What customer relationship management (CRM) tools are you familiar with?

Mention any CRM tools you've used before, and explain how they improved your efficiency in sales processes. If you have specific experience with CRMs like Salesforce, HubSpot, or Zoho, you should highlight them as part of your familiarity with managing client relationships.

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How do you conduct market research as part of your sales strategy?

Outline your approach to market research by explaining methods you use, such as analyzing industry reports, engaging with prospective clients on social media, or utilizing competitive analysis. Highlight how you adapt your outreach based on these findings to better meet client needs.

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What strategies do you use to handle objections from potential clients?

It's essential to showcase your active listening skills while handling objections. Discuss techniques like empathizing with the client's concerns, asking clarifying questions, and providing tailored solutions that address their specific objections, ultimately guiding them towards a favorable decision.

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Describe a successful sale you made and what contributed to its success.

Share a relevant sales success story, detailing the client's needs, the solution you provided, and the positive outcome. Highlight the strategies that contributed to your success, such as relationship-building, product knowledge, or effective closing techniques.

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Why do you want to work for VikingCloud as an Outbound Sales Agent?

Research and mention things that attract you to VikingCloud, like their innovative security solutions, company culture, and growth opportunities. Discuss how your values and career aspirations align with VikingCloud's mission and how you can contribute to their overall success.

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Viking Cloud is transforming the way organizations approach cyber defense. Viking Cloud customer-centric technology and services enable cutting edge ways to secure assets and provide assurance testing and assessments. Our platform provides real-ti...

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Full-time, hybrid
DATE POSTED
November 26, 2024

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