Vendor Operations Team Lead

Job Summary

A company is looking for a Vendor Operations Lead to oversee and enhance client support operations.

Key Responsibilities

• Lead, coach, and mentor a team focused on performance and relationship-based leadership
• Track and optimize team performance metrics, ensuring alignment with service standards
• Support team members in complex communications and ensure SLAs and performance goals are met

Required Qualifications

• 2+ years in customer support, preferably in sales-focused or healthtech roles
• At least 1 year of experience leading a frontline support team of 3 or more
• Experience working with or coaching a BPO or vendor team
• Ability to thrive in fast-paced, high-volume contact center environments
• Data-fluent with a commitment to operational excellence and relationship-driven leadership