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Social Work Case Manager

Company Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

Job Description

JOB SUMMARY: Provides Care Coordination and discharge planning services for all inpatients accessing care through the Univ. of Md. Upper Chesapeake Health. Position requires coverage on Holidays and on back up call system on weekends. May interact with clients or customers ranging in age from newborn to geriatric.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Education & Training:  Bachelors or Master’s degree in Social Work required. Current Social work license LBSW, LMSW, LCSW, or LCSW-C required.

Work Orientation & Experience:  Care management experience preferred.  Knowledge of Case Management, Critical Pathways, and Utilization Management preferred. Experience in hospital discharges preferred.

 Skills & Abilities: Demonstrate skill in a) clinical case management; b) performing complete assessments; c) effective critical thinking skills both written and oral; and d) age appropriate interpersonal interactions (patients may range from newborn to geriatric adult.)  Ability to a) communicate and collaborate effectively with both internal and external customers (colleagues, Medical Staff, liaisons, and patient/family); b) assess, adapt, and calmly respond to changing and/or crisis environment; c) make independent decisions consistent with current policies, procedures, and ethical standards; d) prioritize work assignments and manage time effectively to complete duties; and e) assist in data analysis.

Additional Information

All your information will be kept confidential according to EEO guidelines.

University of Maryland Medical System Glassdoor Company Review
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CEO of University of Maryland Medical System
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Mohan Suntha, MD, MBA
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Social Work Case Manager, University of Maryland Medical System

Join University of Maryland Upper Chesapeake Health (UM UCH) as a Social Work Case Manager in the beautiful Bel Air, MD. Here, you’ll be the backbone of our patient care coordination team, providing essential discharge planning services for our inpatients. We pride ourselves on delivering an exceptional patient experience, which is where your expertise comes in. If you’re passionate about making a difference in the lives of patients, your role will involve everything from conducting thorough assessments to ensuring smooth transitions for our diverse patient population, ranging from newborns to retirees. At UM UCH, we're not just about medical care; we are dedicated to enhancing community health and fostering collaboration among various healthcare stakeholders. Your clinical case management skills, ability to think critically, and excellent communication abilities will shine here as you connect with colleagues and healthcare professionals alike, ensuring the best care for our patients. As you navigate the dynamic healthcare environment, your adaptability and crisis management skills will be invaluable. You’ll also need a solid educational background, preferably with a Bachelor’s or Master’s in Social Work, and a current social work license. This position does require flexibility, as you may participate in holiday coverage and back-up call weekends, but the rewards are immeasurable as you contribute to a healthier community. Come be part of the leading health system and the second-largest private employer in Harford County, and see how your contributions can make a real impact with UM UCH.

Frequently Asked Questions (FAQs) for Social Work Case Manager Role at University of Maryland Medical System
What does a Social Work Case Manager do at University of Maryland Upper Chesapeake Health?

At University of Maryland Upper Chesapeake Health, a Social Work Case Manager is responsible for care coordination and discharge planning for inpatients. This role involves conducting assessments, collaborating with healthcare professionals, and ensuring that patients receive the necessary resources for continued care.

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What qualifications are needed for a Social Work Case Manager position at UM UCH?

To be considered for a Social Work Case Manager at UM UCH, candidates must have a Bachelor’s or Master’s degree in Social Work and a current social work license (LBSW, LMSW, LCSW, or LCSW-C). Previous experience in care management is preferred.

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What experience is beneficial for a Social Work Case Manager at UM UCH?

Experience in clinical case management, knowledge of case management critical pathways, and prior work with hospital discharges are beneficial for a Social Work Case Manager at UM UCH. Familiarity with efficient communication and patient assessment is also important.

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What kind of patients will a Social Work Case Manager work with?

A Social Work Case Manager at UM UCH will work with a diverse patient population, ranging from newborns to geriatric adults. This requires adaptability and skill in carrying out age-appropriate interactions.

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Is there a call system for Social Work Case Managers at UM UCH?

Yes, Social Work Case Managers at UM UCH participate in a backup call system for weekends and must cover holiday shifts, highlighting the dynamic nature of this critical role.

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How does the role of Social Work Case Manager contribute to community health at UM UCH?

The Social Work Case Manager directly influences community health by ensuring patients receive holistic care during and after their hospital stay, working closely with other health organizations and promoting health education and resources.

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What skills are essential for a Social Work Case Manager at UM UCH?

Essential skills for a Social Work Case Manager at UM UCH include effective communication, critical thinking, crisis management, and clinical assessment abilities. Success in this role requires strong interpersonal skills and the ability to prioritize tasks effectively.

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Common Interview Questions for Social Work Case Manager
Can you describe your experience with care coordination?

When answering this question, focus on specific examples where you've effectively coordinated patient care, detailing your approach to working with multidisciplinary teams and managing patient needs.

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How do you handle difficult conversations with patients or families?

In your response, highlight your communication strategies that foster empathy and understanding, and share an anecdote if applicable, showcasing your capability in challenging situations.

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What are the key components of effective discharge planning?

Discuss your understanding of discharge planning processes, emphasizing the importance of thorough assessments, patient education, and the coordination of post-discharge resources.

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How do you prioritize tasks in a busy hospital environment?

When answering, provide examples of your time management skills, and discuss methodologies that you use to prioritize workload effectively, ensuring patient care remains efficient.

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What role does empathy play in case management?

Share insights on the significance of empathy in your interactions with patients, and exemplify how it leads to better outcomes and trust-building in your role as a Social Work Case Manager.

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Can you give an example of a conflict you resolved in a healthcare setting?

Recount a specific situation where you encountered a conflict, detailing how you navigated different perspectives, the resolution process, and what you learned from the experience.

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What tools or software are you familiar with for case management?

Mention specific case management systems or healthcare software you have used, and describe how they have supported your work in enhancing patient care and streamlining processes.

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How do you stay current with changes in healthcare policies affecting case management?

Outline your strategies for professional development, like attending workshops, joining professional organizations, or participating in online forums to keep abreast of policy changes.

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Describe a time when you had to adapt to a significant change in the workplace.

Offer an example of a workplace change that required you to alter your approach or workflow, and explain how you successfully adapted to maintain quality patient care.

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Why do you want to work as a Social Work Case Manager at UM UCH?

Craft your answer to highlight your passion for community health and how the values and goals of UM UCH resonate with your professional philosophy and career aspirations.

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We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...

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Full-time, on-site
DATE POSTED
November 25, 2024

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