Front Office Coordinator - job 1 of 2
Company Description
At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. It’s our passion for people that motivates us to do great work every single day. Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.
Job Description
General Summary
Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
- Calls patients to verify appointments.
- Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
- Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
- Schedules patients for physician visit. Maintains and updates appointment calendars.
- Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
- Notifies clinical personnel of patient arrival.
- Maintains entry log of incoming visitors.
- Processes and delivers departmental mail.
- Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
- Tracks down labs on patients and follows up with lab companies when errors occur.
- Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
- Pulls and prepares charts for current and follow-up appointments.
- Processes and maintains medical records in accordance with records protocols.
- Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
- Performs other duties as assigned.
Qualifications
Education and Experience
- High School Diploma or equivalent (GED) is required.
- One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
- Certification in scheduling and registration preferred.
Knowledge, Skills and Abilities
- Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
- Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
- Prior experience and demonstrated competence with patient or customer information systems.
- Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range:
Other Compensation (if applicable):
Average salary estimate
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Are you looking to make a real difference in a dynamic healthcare environment? As a Front Office Coordinator at the University of Maryland Charles Regional Medical Center (UM CRMC) in La Plata, MD, you’ll play a pivotal role in ensuring smooth operations at our front desk while providing a warm welcome to our patients and guests. You’ll be the first point of contact, helping to screen visitors and manage phone calls while delivering exceptional customer service. Your responsibilities include verifying patient appointments and demographic information, scheduling visits, processing payments, and ensuring that all necessary information is captured efficiently. With your knack for detail, you'll maintain appointment calendars and ensure that all necessary charts and records are prepared for our esteemed healthcare providers. We cherish teamwork, collaboration, and a friendly atmosphere at UM CRMC, which is why our employees consistently rank us among the top 100 Best Places to Work in Maryland. Plus, our supportive environment will allow you to grow professionally and find fulfillment in your daily tasks. Not only will you help keep our operations running smoothly, but you will also contribute to the overall wellbeing of our community by assisting patients in their healthcare journeys. If providing exceptional service and supporting clinical operations sounds exciting to you, we encourage you to join our passionate team at UM CRMC as a Front Office Coordinator!
We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...
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