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Associate Technical Consultant (TechOps)

Company Description

At Unit4, we are growing and working with some of the most exciting organisations in Europe and Nord America, delivering huge impact and positive change to the people experience! This is a great time to join Unit4 as we continue to grow, innovate and create a world class environment for our people. 

Due to our continued success, we are recruiting for consultants with experience working with Business Systems and API's. In these roles, you’ll join our dynamic team and support our customers through their implementation of Unit4 ERP focusing on some of our most exciting new tools within extensions, integrations and reporting. 

Job Description

As a Technical Consultant (TechOps), you will work with our business system Unit4 ERP, joining a highly knowledgeable and experienced team. This team is part of a global consulting organization operating in an international environment. You will perform assignments with new and existing customers, with installations primarily in the cloud.

In cloud assignments, you will have an advisory role, acting as the technical contact person and the link between the project and the cloud. This includes supporting project members with technical issues and assisting in our global cloud migrations strategy. You will also advise customers regarding their infrastructure to ensure optimal performance and scalability. Additionally, you will work closely with the CloudOps team to ensure seamless integration and operation.

Qualifications

We seek individuals with relevant experience or recent graduates who demonstrate a strong willingness to learn and drive their own skills development. The ideal candidate will possess the following qualities:

  • A proactive approach to learning and skill enhancement
  • Readiness to tackle challenges with a positive attitude
  • Strong team player with a deep understanding of the value of collaboration and support
  • Excellent customer engagement skills, with the ability to respond to customer needs and build long-term relationships
  • High levels of responsibility and reliability
  • Structured and organized approach to work
  • Results-oriented mindset

Experience with federation, performance, and IT security is advantageous. Additionally, you should have:

  • Advanced proficiency in SQL
  • Strong expertise in Microsoft Azure
  • Comprehensive knowledge and hands-on experience with Microsoft operating systems
  • In-depth understanding of network architecture and protocols
  • Excellent communication skills with fluency in English (both written and verbal)

Additional Information

Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career

  • A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
  • Work, learn & be inspired by some of the best talents in the software space
  • Whole host of great benefits & perks
  • Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!
  • Committed to corporate social responsibility with our Act4Good initiative,  our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
  • Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value
Unit4 Glassdoor Company Review
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CEO of Unit4
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Mike Ettling
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Associate Technical Consultant (TechOps), Unit4

Are you ready to take on an exciting role as an Associate Technical Consultant (TechOps) at Unit4 in Halifax, NS, Canada? We're looking for energetic individuals to join our dynamic team, which is dedicated to delivering impactful solutions to our clients. In this role, you will dive into the world of Unit4 ERP, working primarily in the cloud while collaborating with some of the most innovative organizations in Europe and North America. You'll be a key player in guiding our customers through their implementation processes, ensuring a seamless integration of our cutting-edge tools focused on extensions, integrations, and reporting. As an Associate Technical Consultant, you'll not only tackle technical issues but also act as the vital link between our projects and the cloud environment, supporting our users at every step. Your proactive attitude and readiness to learn will be invaluable as you help optimize customer infrastructure, ensuring top-notch performance and scalability. Part of a global consulting organization, you’ll benefit from a culture that values collaboration and support. At Unit4, we aren’t just about getting the job done; we empower our team members with a supportive environment and ample opportunities for career growth. If you’re passionate about technology and ready to make a tangible impact, we can’t wait to see how you can thrive as an Associate Technical Consultant with us!

Frequently Asked Questions (FAQs) for Associate Technical Consultant (TechOps) Role at Unit4
What does an Associate Technical Consultant (TechOps) do at Unit4?

As an Associate Technical Consultant (TechOps) at Unit4, you'll be instrumental in guiding our clients through the implementation of Unit4 ERP. Your role involves advising customers on technical issues, ensuring smooth cloud migrations, and optimizing infrastructure for performance and scalability.

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What qualifications are needed for the Associate Technical Consultant (TechOps) position at Unit4?

Ideal candidates for the Associate Technical Consultant (TechOps) role at Unit4 should possess relevant experience or demonstrate a strong willingness to learn. Key qualifications include advanced SQL skills, expertise in Microsoft Azure, and a solid understanding of network architecture and protocols.

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Is there room for growth as an Associate Technical Consultant (TechOps) at Unit4?

Absolutely! At Unit4, we are committed to nurturing talent and offer various benefits and development opportunities, including our talent program for high performers, allowing you to accelerate your career in a supportive environment.

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What type of work culture can I expect as an Associate Technical Consultant (TechOps) at Unit4?

Unit4 fosters a people-centric culture built on trust, offering flexible working arrangements such as uncapped time off and remote working options, empowering employees to focus on results rather than simply clocking hours.

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What tools will I work with as an Associate Technical Consultant (TechOps) at Unit4?

In your role as an Associate Technical Consultant (TechOps), you will primarily work with Unit4 ERP, collaborating with our CloudOps team and engaging with various tools for integrations, reporting, and data management in a cloud-based environment.

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What soft skills are important for an Associate Technical Consultant (TechOps) at Unit4?

As an Associate Technical Consultant (TechOps) at Unit4, your success will hinge on excellent customer engagement skills, a proactive approach to learning, and the ability to collaborate effectively with a diverse team while tackling challenges positively.

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How does Unit4 support diversity and inclusion for employees?

Unit4 is dedicated to fostering a diverse and inclusive workplace through its Diversity4U program, creating a safe environment where everyone can thrive and contribute meaningfully to our collaborative culture.

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Common Interview Questions for Associate Technical Consultant (TechOps)
What experience do you have with Unit4 ERP or similar platforms?

When answering this question, focus on specific projects where you utilized Unit4 ERP or related systems. Highlight your direct involvement in implementing solutions, troubleshooting issues, and collaborating with clients to enhance system performance.

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How do you approach troubleshooting technical issues in a cloud environment?

Discuss your structured approach to troubleshooting, emphasizing your ability to analyze problems, consult documentation, and collaborate with team members. Provide examples of specific challenges you faced and how you resolved them effectively.

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Can you describe your experience with SQL and how you have used it in previous projects?

Provide details about how you’ve utilized SQL to manage and manipulate data within different environments. Mention any specific achievements or improvements resulting from your SQL application, underscoring your technical proficiency and problem-solving skills.

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What strategies do you use when optimizing customer infrastructure for performance and scalability?

Talk about best practices you follow when assessing systems for performance improvement, such as analyzing usage patterns, monitoring tools, and recommending infrastructure changes. Mention how your insights have driven measurable outcomes in past roles.

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Describe a time when you had to work under pressure. How did you handle it?

Select a relevant experience where you faced tight deadlines or significant challenges, and explain the actions you took to prioritize tasks, maintain communication with your team, and ultimately succeed despite the pressure.

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How would you explain a complex technical concept to a non-technical client?

Explain your approach to simplifying technical jargon and using analogies that resonate with your audience. Highlight successful instances where you effectively communicated with clients, ensuring they understood critical aspects of the project.

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What interests you about working at Unit4 as an Associate Technical Consultant?

Discuss your enthusiasm for the company's mission, culture, and its commitment to technological innovation. Relate this to your career aspirations and how Unit4 aligns with your professional values and goals.

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How do you ensure teamwork and collaboration in your projects?

Speak about your methods for fostering collaboration, such as regular check-ins, leveraging collaborative tools, and creating an open atmosphere for sharing ideas. Share a specific example of a successful team project.

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What role does customer feedback play in your consultant approach?

Emphasize the importance of customer feedback in refining your approach. Discuss how you actively solicit input, analyze feedback, and implement changes to enhance client satisfaction and project success.

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What do you consider the biggest challenge in the TechOps role, and how would you address it?

Identify a common challenge in TechOps, such as rapid technological changes, and discuss strategies for continuous learning and adaptation. Showcase your proactive mindset in addressing obstacles and driving positive results.

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We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intu...

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Full-time, remote
DATE POSTED
November 25, 2024

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