Job details

Responsible Gaming Associate

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

Serve as a subject matter expert in responsible gaming, advising and supporting cross-functional teams (AML, Fraud, Customer Service) on best practices and escalated cases
Drive the development of a responsible gaming culture by collaborating with leadership on strategic initiatives that promote healthy gameplay
Proactively monitor player activity to identify and address risky behaviors, using data analytics and detailed case investigations
Lead reviews of complex player account activities and assist in the development of response protocols for high-risk behaviors
Regularly update and refine responsible gaming reports, compliance logs, and alert systems in alignment with regulatory requirements and company standards

Who you are:

Skilled in risk assessment, compliance monitoring, and customer engagement within a gaming or similarly regulated environment
Strong analytical abilities, with a proven track record of investigating complex accounts and identifying patterns related to responsible gaming
Proficient in both written and verbal communication, comfortable working with multiple stakeholders to resolve escalated issues diplomatically
Meticulous attention to detail, capable of handling sensitive matters with the highest level of confidentiality and integrity

Even better if you have:

2+ years of experience in responsible gaming, compliance, or a related field within the gaming industry, preferably with direct experience in a sportsbook or online gaming environment
Proven experience in process improvement, with the ability to implement and refine protocols that support responsible gaming efforts
Proficiency with data analytics tools, Microsoft Excel, and ticketing or CRM systems such as Intercom
Flexibility to work at least one weekend day during peak sporting seasons

Our target starting base salary range for this position is between $70,000 and $80,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
16 weeks of fully paid parental leave
A $500 home office allowance
A connected virtual first culture with a highly engaged distributed workforce
5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

Average salary estimate

$75000 / YEARLY (est.)

min

max

$70000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Responsible Gaming Associate, Underdog Sports

Meet Underdog, the fastest-growing sports gaming company, and your potential new workplace as a Responsible Gaming Associate! Since our inception in 2020, we’ve been transforming the landscape of fantasy games, reaching impressive milestones like a nearly $500 million valuation in just over two years. As part of our team, you’ll play a pivotal role in ensuring that our gaming environment promotes responsible behaviors while helping to build a culture of safety and integrity for our players. Your expertise will guide cross-functional teams, and your analytical prowess will assist in monitoring player activities, allowing us to proactively address any risky behaviors. Collaborate with leadership to create initiatives that promote healthy gameplay and refine compliance logs that align with our regulatory standards. This remote role means you can join our team from anywhere in the United States, enhancing our mission to make sports accessible for everyone. You'll also find a company that values work-life balance, offering unlimited PTO, generous parental leave, and a strong benefits package that includes a 401k match, health, dental, and vision plans. If you have a passion for responsible gaming and want to contribute to a thriving company that's just getting started, the future at Underdog is bright. Are you ready to join us in creating a better tomorrow for sports fans everywhere?

Frequently Asked Questions (FAQs) for Responsible Gaming Associate Role at Underdog Sports

What does a Responsible Gaming Associate do at Underdog?

As a Responsible Gaming Associate at Underdog, you will serve as a subject matter expert, advising various teams on responsible gaming practices and addressing escalated player concerns. Your role focuses on promoting a culture of healthy gameplay and using data analytics to monitor player activities proactively for risky behaviors.