TechOps Specialist / IT Support Specialist

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Travelperk.

In this role you will be an instrumental part of every aspect of IT at Travelperk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company.

You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!

What you’ll do

As an IT Support Specialist, you’ll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You’ll be the go-to person for day-to-day IT needs—especially those related to Mac support, hardware lifecycle management, and office IT logistics. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently. Your responsibilities will include:

• IT Support: Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
• Hardware Management: Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
• Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking.
• Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
• IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
• Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
• IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.

What you’ll bring

• Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
• Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
• Organization: Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza.
• Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently.
• Communication: Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.

Even better…

• Experience supporting hybrid teams or distributed environments.
• Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
• Past experience working with Apple Business Manager or zero-touch deployment tools.
• Passion for documentation, process improvement, and enabling others to solve simple issues themselves.

Compensation

Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $55,000-60,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.