Manager, Account Management - US

About the Role:
We are looking for an ambitious and motivated professional to step into the Manager, Account Management role. This position blends leadership, strategic account management, and hands-on sales expertise. You will oversee a team of Account Managers. Your role is pivotal in coaching, mentoring, and driving the team toward achieving ambitious sales and customer retention goals.

Reporting directly to the Director of Account Management, you will play a crucial role in developing talent, fostering client relationships, and implementing strategic initiatives that enhance overall business growth.

What will you be doing?

• Leadership & Team Development
  • Act as the leader of the Account Management team, ensuring their success in achieving targets.
  • Conduct weekly 1:1s to track individual progress and provide personalized coaching.
  • Set up monthly development objectives to foster professional growth.
  • Develop and implement training programs to upskill the team and enhance performance.
  • Provide continuous mentorship and feedback, creating a high-performance culture.
  • Identify team training needs and onboard new sales professionals.
• Client Relationship Management
  • Cultivate deep and meaningful relationships with key clients.
  • Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
  • Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
  • Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
• Sales & Growth Strategy
  • Identify strategic account growth opportunities using data-driven insights.
  • Collaborate with cross-functional teams to align sales strategies with market trends.
  • Find creative solutions to optimize revenue generation across the team.
• Operational & Strategic Execution
  • Track team performance against KPIs and take necessary actions for improvement.
  • Analyze sales data to identify market trends, challenges, and areas of opportunity.
  • Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
  • Contribute to the continuous improvement of internal processes and account management strategies.

What will you need to succeed?

• 5+ years of experience in Account Management, ideally within the travel or SaaS industry
• 2+ years of management experience
• Proven track record of exceeding sales targets and driving team success
• Strong coaching and mentoring skills with a passion for developing talent
• Excellent communication and stakeholder management skills
• Data-driven mindset with the ability to analyze trends and inform strategic decisions
• Highly organized with the ability to balance multiple priorities effectively
• Hands-on experience in creating and delivering training materials

What do we offer?

• 💰 Competitive compensation, including equity in TravelPerk
• 🌴 Generous vacation days so you can rest and recharge
• 💊 Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
• 💼 Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
• 💪 Subscription to Wellhub, the gym benefit
• 👶 Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
• 🏢 Global presence and hybrid working style
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs
• 📚 Learning and professional development opportunities
• 💙 iFeel - a mental health support tool with access to therapists year round
• 📈 Exponential growth opportunities
• 🫶 16 paid hours per year to volunteer for a cause of your choice
• 🌎 "Work from anywhere" allowance of 20 working days per year

Compensation and Benefits:

Compensation for this role is a combination of salary, commissions, and stock options. The base salary is expected to be between $106,000 - 125,000 and the on target variable earnings are $35,000. The commission structure will be tied to the achievement of revenue & retention targets. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.