Software Technician

Who you are

We are seeking a Software Technician to be responsible for managing industrial vendor software installations, addons, licenses, and virtual machines (VMs). This centralization ensures that our development teams can focus on integration and coding rather than spending time on repetitive software setup tasks. The Technician will maintain a standard solution for VM creation and handle the installation of GSD files and add-ons within a 2-business-day turnaround for customers.

You have a basic understanding of installing and managing software on Windows machines, and interest in or exposure to IT support.

You're looking for a flexible, remote work schedule, and able to attend at least one daily meeting during regular business hours.

This position is contract-to-hire.

About Us

Copia Automation is rebuilding a 50-year old, $170-billion industrial market from the ground up by rethinking the command and control layer, and developer tools that power process automation in almost every industrial vertical. Backed by some of the world’s most respected investors, we’re starting by creating a complete developer toolchain for industrial automation that will change how factories are built.

See more at copia.io.

• Vendor Software & Add-On Management: Coordinate and perform installation of industrial vendor software and add-ons; Manage and track software licenses to ensure compliance and availability; Quickly provision new software copies for development teams to prevent project start delays.
• Virtual Machine Management: Own and maintain a standard process for VM creation, updating, and distribution; Troubleshoot VM-related issues to help streamline the onboarding process for new projects.
• Service Level Agreement (SLA) Adherence: Meet the 2-business-day installation and setup SLA for GSD files and add-ons; Maintain clear communication with project teams to ensure minimal downtime.
• Cross-Functional Collaboration: Coordinate closely with engineering, product teams, and other stakeholders to align on priorities; Participate in daily team check-ins to report status and upcoming needs.
• Documentation & Process Improvement: Maintain up-to-date documentation of software, licensing, and VM procedures; Continually refine and improve processes for efficiency and clarity.

• Entry-level position: No prior experience required, though familiarity/experience with PLCs / industrial equipment and/or IT is a plus.
• Basic understanding of installing and managing software on Windows machines.
• Interest in or exposure to IT support, system administration, or PLCs.
• Strong problem-solving skills and attention to detail.
• Comfort working remotely, with flexible hours but able to attend at least one daily meeting and respond within a 2-business-day window.
• Excellent communication and documentation skills.

Come join us!

Copia is growing extraordinarily fast. Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York, but our team is remote throughout North America.

At Copia, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our customers, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you’re good at what you do, come as you are. The more inclusive we are, the better our work will be. Copia is proud to be an equal opportunity workplace.