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Service Writer

About Transdev: Cities, countries, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility soluitons. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com video at https://youtu.be/ilO5cv0G4mQ
                        We Are Hiring for a Service Writer in Atlanta, GA @ Emory University!
Our Service Writers ensure efficient vehicle maintenance scheduling and manage orders.
Transdev is proud to offer:
  •       $20.00 - $25.00/ hour
  •       Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision.
  •       Paid time off & vacation.        
Responsibilities:
  •       Open work order request immediately upon receipt.
  •       Close work order request immediately upon completion of quality inspection.
  •       Ordering and scheduling of parts for buses and service vehicles. 
  •       Inventory Control.
  •       Run and review reports as needed.
  •       Answers shop telephones and schedule repair appointments.
  •       Maintain vehicle information files. 
  •       Take road call information and dispatch mechanics or outside service.
  •       Arrange pick-up of outside repairs.
Requirements:
  •      High school diploma or equivalent
  •      Previous vehicle maintenance administrative experience preferred.
  •      Strong data entry skills.
  •      Computer literate with an advanced working knowledge.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
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CEO of Transdev
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Thierry Mallet
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What You Should Know About Service Writer, Transdev

Join the Transdev family as a Service Writer, where you’ll play a crucial role in keeping the wheels of mobility turning smoothly! Although our role is based at Emory University in Atlanta, GA, we’re part of a larger global team operating in 19 countries. At Transdev, we're committed to safe and reliable transportation solutions, supporting diverse clients, including cities and universities, across the U.S. As a Service Writer, you won’t just be scheduling vehicle maintenance; you'll be managing orders, overseeing inventory, and ensuring every service request is addressed promptly. Your day-to-day will include opening work orders, coordinating parts ordering for our fleet, and communicating with our talented mechanics. In this vital position, your strong data entry skills and computer literacy will shine as you maintain vehicle information files, dispatch service requests, and oversee quality inspections. At Transdev, we offer competitive pay ranging from $20.00 to $25.00 per hour, alongside a robust benefits package that includes a 401(k) with company contributions, medical, dental, and vision insurance, and much more. If you’re looking to grow your career in a fast-paced environment where every day is an opportunity to empower freedom of movement, we want to connect with you!

Frequently Asked Questions (FAQs) for Service Writer Role at Transdev
What does a Service Writer at Transdev do?

As a Service Writer at Transdev, you will be responsible for managing the scheduling of vehicle maintenance, overseeing parts orders, and ensuring quality inspections are completed. You play a key role in the efficiency of our operations by handling work orders, maintaining vehicle information, and dispatching mechanics when needed.

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What qualifications are needed for the Service Writer position at Transdev?

To apply for the Service Writer position at Transdev, you should have a high school diploma or equivalent. Previous experience in vehicle maintenance administration is preferred, and strong data entry skills are crucial. Proficiency in computer operations will help you succeed in this role.

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What is the pay scale for the Service Writer at Transdev?

Transdev offers a competitive pay scale for the Service Writer position, ranging from $20.00 to $25.00 per hour. We also provide an attractive benefits package that enhances your overall compensation.

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What are the responsibilities of a Service Writer at Transdev?

The responsibilities of a Service Writer at Transdev include opening and closing work orders, managing parts orders, maintaining vehicle files, scheduling appointments, and ensuring that all maintenance requests are processed in a timely manner. You will also oversee inventory control and assist in quality inspections.

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What benefits does Transdev provide for the Service Writer role?

Transdev provides an attractive benefits package for Service Writers, which includes medical, dental, and vision coverage, a 401(k) plan with a company contribution, and paid time off. We believe in supporting our team members both at work and in their personal lives.

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Is experience in vehicle maintenance required for the Service Writer job at Transdev?

While previous experience in vehicle maintenance administration is preferred for the Service Writer position at Transdev, it is not strictly required. A positive attitude and willingness to learn can also make you a great candidate!

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How does Transdev support employee development for Service Writers?

Transdev is committed to employee growth and provides various avenues for development. We offer training programs, opportunities for advancement within the company, and encourage our Service Writers to enhance their skills in vehicle maintenance and administrative tasks.

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Common Interview Questions for Service Writer
How do you prioritize multiple work orders as a Service Writer?

Demonstrating strong organizational skills is essential when prioritizing work orders in the Service Writer role. You can explain your approach by discussing your methods for assessing urgency and resource availability, and how you communicate with team members to ensure efficiency.

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Describe a time when you handled a difficult service request.

In response to this question, share a specific example of a challenging service request you managed. Highlight your problem-solving skills, your approach to communication with all parties involved, and the successful outcome that resulted from your actions.

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What steps do you take for effective inventory control?

When discussing inventory control, mention how you regularly monitor stock levels, conduct audits, and work closely with suppliers to ensure necessary parts are always available, thus preventing delays in service.

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Why do you want to work as a Service Writer for Transdev?

Express your enthusiasm for joining Transdev by discussing the company’s commitment to mobility solutions and its global presence. You might want to mention how these values align with your career goals and your desire to contribute to a service-oriented team.

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How would you ensure quality inspections are thorough?

To ensure thorough quality inspections, stress the importance of following established checklists, collaborating with mechanics to address potential issues, and recording inspection outcomes meticulously to maintain high service standards.

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What software or tools are you familiar with that can help you in this role?

Discuss any experience you have with software relevant to vehicle maintenance management, scheduling, or inventory control. Mention how these tools can enhance efficiency and help in organizing work orders effectively.

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How do you handle conflict within a team?

When addressing conflict, emphasize your commitment to open communication and remaining calm. Discuss your approach to understanding different perspectives and seeking collaborative solutions to resolve issues amicably.

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Can you provide an example of effective communication in your past roles?

Share a specific instance where your adept communication skills made a positive impact. This may involve coordinating with multiple departments to resolve a service issue or keeping customers informed about their service requests.

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What do you think is the most critical skill for a Service Writer?

In your answer, highlight that strong organizational skills, attention to detail, and effective communication are vital. Explain why each skill contributes to a successful Service Writer role at Transdev.

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How do you stay updated on the latest in vehicle maintenance practices?

Discuss your commitment to continuous learning, whether through attending workshops, following industry publications, or networking within the field. Highlight how staying updated enhances your effectiveness as a Service Writer.

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Transdev US is part of a global company spanning 19 countries across six continents. As an operator and global integrator of mobility, Transdev – The mobility company – empowers freedom to move every day thanks to safe, reliable and innovative sol...

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Full-time, on-site
DATE POSTED
November 27, 2024

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