(Junior) Customer Support Associate

This client-facing role within the Customer Support team offers exposure, growth, and learning opportunities. You’ll directly support clients by resolving their queries, requiring a holistic knowledge of NIQ’s services. As a client advocate, you’ll own query resolution, liaise with commercial and operational teams, and manage client stakeholders to ensure prompt ticket resolution. The goal is to minimize handoffs, answer queries without additional intervention, and route tickets correctly, aiming for high client satisfaction through accurate and insightful responses.

RESPONSIBILITIES 

• Provide Customers with outstanding service and support day-to-day questions 
• Consult and leverage Discover platform usage among clients
• Conduct minimum level of analysis, understanding key trends, market dynamics   
• Responsible to provide training to the clients on methodology & discover
• Conduct coverage analysis as per the service model, involve data science team when needed 
• Maintaining and creating Knowledge Articles  
• Providing input and preparing Claim letters
• Play a connector and enabler role to ensure resolution of received queries 
• Cooperate and communicate with various local and regional teams (i.e. Operations, Commercial, Product Leadership) to complete assigned tasks 
• Access requests for clients to platforms (CSO, Discover, etc)  
• Plan and execute regular personal workload and meet aligned timeline 
• Communicating with both local and global teams to complete their tasks

 
A LITTLE BIT ABOUT YOU 

This position is perfect for you if you are client-oriented, have strong communication & analytical skills and listening capabilities to ensure the satisfaction of client expectations and needs. You have an “end to end” knowledge regarding the production processes of our data products and a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development. 

QUALIFICATIONS  

• Fluency in Polish and strong Business English
• Well-developed analytical skills and very good attention to details 
• Strong problem solving and communication skills 
• Demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications 
• Shows facilities to build excellent relationships with internal & external stakeholders 
• Demonstrates a “Can-Do” & results-oriented attitude 
• Experience with Microsoft package – MSD, Excel, Word is required 
• Ability to work well within a team, as well as independently 
• Good understanding of the local FMCG market, would be an added advantage 
• Knowledge of NIQ internal process (advantage) and tools

WE OFFER: 

• Benefit package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema and theater tickets,  
• Additional days off and recognition of special moments in your life, 
• Stable working environment with employment contract,  
• A possibility to create individual career paths, additional training, 
• A possibility to engage in charity actions and participation in numerous social activities organized within the company,  
• Modern office in a great location, next to Dworzec Gdański metro station, 
• Work in a mixed system: part of the week you work from home (home office), a part from the office. Therefore we provide all the necessary equipment to perform your duties from home. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion