Track and Trace Specialist

Job Summary

A company is looking for a Track and Trace Specialist to ensure the smooth tracking and delivery of shipments.

Key Responsibilities

• Monitor and track shipments from pickup to delivery, ensuring timely updates
• Identify and escalate shipment issues promptly to maintain operational flow
• Respond to inquiries from customers and carriers efficiently

Required Qualifications

• High school diploma or equivalent
• 1+ years of high-volume customer service experience in an office setting
• Proficient in Microsoft Outlook, Excel, and Word
• Ability to adapt to changes and manage multiple tasks effectively
• Strong sense of urgency and ability to work under pressure