Customer Security Operations Analyst

Job Summary

A company is looking for a Customer Security Operations Analyst to join their Customer Security team.

Key Responsibilities

• Review and respond to security-related support tickets and user reports
• Monitor internal channels for real-time security escalations and investigate suspicious account activity
• Collaborate with internal stakeholders and ensure consistent documentation and case tracking

Required Qualifications

• 2+ years of experience in security operations, trust & safety, risk analysis, or fraud investigation
• Strong analytical skills with a focus on identifying suspicious behavior patterns
• Experience with fraud detection or monitoring tools like Sift or Sardine
• Proactive and detail-oriented mindset in a security-focused environment
• Bonus: Experience in crypto, DeFi, or digital wallets