Job details

Customer Success - Solution Architect

Tigera provides Calico, a unified network security and observability platform to prevent, detect and mitigate security breaches in Kubernetes clusters. Tigera’s open-source offering, Calico Open Source, is the most widely adopted container networking and security solution.

Powering more than 100M containers across 8M+ nodes in 166 countries, Calico software is supported across all major cloud providers and Kubernetes distributions, and is used by leading companies including Discover, Chipotle, NBCUniversal, HanseMerkur, Box, Siemens Healthineers, Playtech, Royal Bank of Canada, and Bell Canada.

As our team grows, we are looking for colleagues who not only share our passion for this work and growing our company, but who will also strengthen our company values and help ensure that Tigera remains a great place to work. At our core, our focus is on our customers, who are the heroes of our story; on aiming high and staying nimble in how we get there; on continuous learning to drive our success; and on respecting, collaborating, and supporting each other on a daily basis.

If you are looking to help make a substantial impact, and our values and products align with your vision of your career growth, we want to hear from you!

YOUR ROLE

In your role as a Solutions Architect, you will engage with our customers and users to help them design and architect networking and network security for their cloud-native platform and workloads. You will provide thought leadership, guide customers and partners towards implementation of best practices, and provide ongoing technical guidance and consulting. This role will be hybrid based out of Vancouver or remote from Toronto with regular meet ups.

Salary range: CA$125-150,000 OTE

WHAT YOU WILL DO

Lead the technical engagement with our customers, with the support of the rest of the Tigera team. You will be instrumental in ensuring the success of both the customer and Tigera in each and every new deployment.
Assist customers with the architecture of their Kubernetes implementation of the Tigera solution, helping them to define, protect, and monitor ingress, egress, and east-west traffic.
Help in integrating the Tigera Solution into the customer's infrastructure (authentication, logging, alerting, monitoring).
Collaborate with customers to define security best practices and design/implement workflows.
Help customers resolve technical issues while meeting key support SLAs
Identify barriers to adoption and customer friction points and work with Product Management to create a product roadmap that aligns with the needs of our customers.
Provide customers with consulting services utilizing your expertise in Networking, Security and Kubernetes
Become a trusted resource and advocate for your customers. Someone who the customer relies on to give the right answer, not necessarily the most commercially rewarding answer.

REQUIREMENTS

10+ years experience with direct operational responsibility for complex software systems (e.g. as a site reliability engineer, network architect or a devops engineer)
Deep hands-on technical skills & knowledge - you will be able to check off all of the following:

Linux fundamentals and system administration
IP networking
Private and public VM environments (e.g. OpenStack, AWS, Azure, GCE)
Software development/operations (DevOps) experience
Network and systems security / SecOps
Container environments (preferred)

Experience as a sales engineer, solutions architect, resident engineer, or consulting engineer, ideally with an open source based product, would be a plus.
Consultative, analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative problem solver, with the ability to inspire others
Excellent verbal and written communication and presentation skills
Experience in an early-stage startup environment
Willingness to travel as required (total travel <20%)
Bachelor's Degree in Computer Science/Computer Engineering/Information Technology or related

With offices in San Francisco, San Jose, Vancouver (Canada), Cork (Ireland), and London (England), we have a thriving team of diverse individuals from all over the world. We believe in a collaborative, flexible work environment based on respect for, and commitment from, every employee. We also offer a competitive compensation package along with full health, vision, and dental benefits. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration, and teamwork, make Tigera an awesome place to work.

Tigera Glassdoor Company Review

4.6

Tigera DE&I Review

4.3

CEO of Tigera

Ratan Tipirneni

Approve of CEO

Average salary estimate

$137500 / YEARLY (est.)

min

max

$125000K

$150000K

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