Customer Service Representative II - job 1 of 2

Pay Range: $18.32/hr. - $22.90/hr

Job Posting Closing on: Tuesday, April 15, 2025 

Workdays & Hours: This position requires the flexibility to work evenings, weekends, holidays, and overtime as needed. This is a Full-Time position working 40 hours a week, in addition this position may require you to travel to various locations.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Customer Service Representative II is available with the City of Fort Worth Code Compliance Department. Code Compliance is looking for a Customer Service Representative to represent the City of Fort Worth in a professional, courteous manner and provide quality client service to citizens, volunteers and staff at the animal shelter’s front desk. This position requires learning a wide range of local and State ordinances, policies and procedures, the ability to respond to customer inquiries and to enter complete and accurate data into our computer system. Duties include intaking animals brought in by public; processing animal outcomes including pet adoptions and owner reclaims; receiving payments for fees/donations and balancing daily receipts; educating the public in person and on the phone on being a responsible pet owner; assisting with weekly vaccination clinics and offsite adoption events as necessary.

Minimum Qualifications:

• High School Diploma or GED.
• Two years responsible customer service experience within the area of assignment.
• Valid Driver's License.
• Candidate selected for hire must pass Pre-Employment Drug Screen, Physical and Criminal Background check.

Preferred Qualifications:

• Microsoft Word, Excel and data entry experience preferred.
• Extensive cash handling and public contact work experience preferred.
• Bilingual skills.
• Proficient in use of PetPoint shelter software system.
• Animal handling experience.

The Customer Service Representative II job responsibilities include:

• Provides a wide variety of general customer services in support of shelter operations.
• Performs a variety of general clerical functions. Maintains and updates complex filing systems; processes forms, reports and inventory. Prepares general correspondence.
• Performs calculations and monetary transactions. Researches files and records
• Responds to customer inquiries and complaints in a timely and efficient manner via email, phone and face to face.
• Resolves problems within area of assignment. Explains applicable polies and procedures.
• Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City’s Personnel Rules and Regulations.
• Handles a variety of different animals.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Physical Demand

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work