Tier 2 Technical Representative

Job Summary

A company is looking for a Tier 2 Client Technical Representative - Health (Remote).

Key Responsibilities

• Manage complex issues escalated from internal teams related to the Patient Access Curator suite of products
• Troubleshoot issues related to the Patient Access Curator platform and complex payer issues
• Oversee a large caseload of escalated issues from Customer Support and Relationship Management in Salesforce

Required Qualifications

• Bachelor's degree in business, healthcare management, or a related field
• 3+ years of experience in the healthcare IT industry
• Experience with healthcare EDI transactions and ANSI X12 message structure (270/271)
• Flexibility to manage unforeseen situations and availability for evening, overnight, and/or weekend shifts
• Ability to build relationships and establish trust with partners across all levels of the customer organization