Salesforce Support Analyst - job 1 of 2

Job Summary

A company is looking for a Salesforce Analyst to support its use of Salesforce for managing participant, partner, and program data.

Key Responsibilities

• Provide user support and troubleshoot issues related to Salesforce functionalities
• Assist with onboarding, training, and maintaining user access configurations in compliance with data security standards
• Build and maintain reports and dashboards to support various teams and ensure data accuracy

Required Qualifications

• Bachelor's degree
• 2+ years of experience in a Salesforce support or analyst role, preferably in a nonprofit or educational setting
• Familiarity with Salesforce core CRM functionalities
• Understanding of data privacy requirements such as FERPA and GDPR is a plus
• Salesforce Administrator Certification (ADM-201) preferred or a desire to pursue certification within the first year