Client Care Specialist - Veterinary Receptionist

The Oncology Service (TOS) is looking to hire a part-time Client Care Specialist (Veterinary Receptionist) for its Richmond, VA location.

About the Job: The Client Care Specialist is much more than a receptionist, they are a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. Our coordinators provide the first impression of the hospital to clients and patients. This role also supports the team in executing company goals, strategies and culture.

As a Client Care Specialist, you will be responsible for:

• Greeting clients and provide exceptional customer service
• Answer client calls on a multiple phone lines in a timely and compassionate manner
• Utilize effective listening skills, with the ability to collect useful information from owners and transmit detailed information from doctors
• Schedule appointments in a logical and effective manner
• Communicate routinely with veterinarians and technicians, keeping them informed of client requests, appointment information, and any other pertinent information
• Educate and advise clients regarding services and practices
• Assisting clients with general information, appointments and invoicing
• Admit and discharge pets from appointments and services and schedule follow-ups as needed
• Accurately update and maintain client/pet medical records

Skills and Abilities:

• Minimum of 2 years of reception experience in the veterinary field
• Ability to multi-task and prioritize work
• Fundamental knowledge of windows-based computer programs.
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Need to have the ability to remain professional and inviting even under stressful and emotional situations.
• Prior experience as a Veterinary Assistant is preferred but not required.

Benefits and Perks:

• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Company Sponsored Employee Assistance Program (Headspace) 
• Personal Pet Discounts 

Our Organization: At The Oncology Service, we believe that the diagnosis of cancer in a pet is not the end but rather, the beginning of an opportunity to identify solutions that can improve that pet’s quality of life while maximizing the time they have with their families.  Whether the diagnosis carries a potentially curative prognosis or a much more guarded one, we are here to help.  As a team of more than 10 veterinarians exclusively dedicated to the practice of oncology, we can provide an unparalleled wealth of knowledge, experience, and collaboration.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.