Portuguese Speaking Customer Support for Transportation Services - job 1 of 3

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking Customer Support professional to join our team in the transportation services sector. In this role, you will serve as the primary point of contact for Portuguese-speaking clients, ensuring that they receive excellent support and assistance regarding their transportation needs. Your key responsibilities will include addressing inquiries, resolving issues, and providing information about our services in a professional and friendly manner. We are looking for individuals who are not only fluent in Portuguese but also share a passion for customer service and possess the ability to navigate challenging situations with ease. This position offers a unique opportunity to engage with a diverse clientele while working within a supportive and innovative environment at The House of Mercier. If you are eager to contribute to a dynamic team and make a positive impact on customer experiences, we invite you to apply.

Responsibilities

• Deliver outstanding customer support in Portuguese via phone, email, and chat for transportation services.
• Assist customers with inquiries about bookings, schedules, and service changes.
• Resolve customer issues effectively, ensuring satisfaction and loyalty.
• Maintain updated knowledge of transportation services and company policies.
• Collaborate with other teams to find solutions for customer challenges and improve overall service.
• Document customer interactions clearly and accurately for future reference.
• Proactively follow up with customers to ensure their needs are being met.

• Fluency in Portuguese (written and spoken) is essential; proficiency in English is preferred.
• Prior experience in customer support, preferably in the transportation or service industry.
• Exceptional communication skills and a customer-centric attitude.
• Strong problem-solving capabilities and the ability to work independently.
• Familiarity with transportation or logistics is a plus.
• A strong ability to manage time and multitask in a fast-paced environment.
• A commitment to providing high-quality service and support.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...