Customer Success Advocate, West

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers —  helping them improve their quality of life. 

Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable.  At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today. 

Summary: The Customer Success Advocate is a dynamic, customer-focused role responsible for being the face of Transfr as deployed. This individual will serve as an advocate, brand ambassador, and trusted advisor to customers, driving retention, increasing usage, and enhancing the customer experience. With a broad skill set that includes expertise in Customer Success and Implementation, this person will play a key role in fostering customer communities, advancing brand recognition, and ensuring customer satisfaction and loyalty.

Please Note: This role will be supporting our West Region team and customers. Due to the required travel for this position (~15 customer onsite visits/quarter), we will only be considering candidates based in the Western US.

• Customer Engagement & Advocacy
• Renewals & Retention
• Brand Ambassador & Evangelist
• Customer Communities & Content Leadership
• Customer Success & Implementation Support
• Continuous Improvement

• Serve as a representative of Transfr to customers and potential customers in the West region, building strong, trusted relationships by understanding their goals, challenges, and needs.
• Proactively engage and re-engage with customers to drive retention, usage, and renewals as directed by management, in collaboration with CSMs.
• Work closely with customers to participate in efficacy studies, share success stories, and provide feedback to internal teams to ensure alignment with their evolving needs.
• Strengthen customer retention through consistent in-person and virtual interactions while identifying opportunities to enhance the customer experience and internal processes.
• Represent Transfr at trade shows, industry events, and local gatherings, advocating for the brand through speaking engagements and other awareness-building activities.
• Drive participation in Transfr Customer Communities by growing membership, leading monthly events, managing content coordination, and executing events.
• Promote and encourage customer involvement in webinars, events, and other Transfr-led initiatives.
• Conduct “Launch and Day One Professional Development” sessions.
• Manage daily customer success tasks, resolving issues and providing coverage as needed.

• Proven experience (~4+ years) in Customer Success, Account Management, or related roles.
• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
• Comfortable speaking at events and representing the company in high-profile settings.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Knowledge of industry trends and best practices in customer engagement and retention.
• Willingness to travel extensively within the region for customer meetings and events.
• Self-motivated and adaptable, capable of thriving in a fast-paced, dynamic environment.

What We Offer: The base salary range for this position is expected to be between $90,000 - $100,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary this role will be eligible for additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.

In Closing:

If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success. 

Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all.

At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Must be authorized to work in the United States without restriction**

Learn more at transfrinc.com