Latvian Speaking Customer Support for Online Content Creators

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic and enthusiastic Latvian Speaking Customer Support representative to join our team supporting online content creators. In this versatile role, you will be the go-to contact for our diverse clientele, addressing inquiries, providing expert advice, and ensuring seamless communication between content creators and their audience. Your fluency in Latvian and passion for customer service will be instrumental in fostering strong relationships and enhancing the overall experience for our clients. By leveraging your communication skills and problem-solving abilities, you will contribute to the growth and success of our content creator partners. As part of a collaborative and fast-paced environment, you will have the opportunity to develop your career while playing a vital role in connecting talented creators with their audience. If you are someone who thrives in a customer-focused role, is fluent in Latvian, and is keen on supporting creatives in their journey, we would love to hear from you. Join us at The House of Mercier and be part of a team that is reshaping the way talented individuals find meaningful work in the digital space.

Responsibilities

• Assist Latvian speaking customers and content creators with inquiries via email, chat, and social media.
• Provide timely and effective solutions to customer issues and concerns.
• Establish and maintain positive relationships with clients to foster loyalty and retention.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with content creators to understand their needs and provide tailored support.
• Gather information to escalate complex issues to the appropriate department when necessary.
• Maintain an organized record of customer interactions and follow-up actions.

• Fluency in Latvian and English, both written and verbal.
• Experience in customer service or support-related roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Knowledge of online content creation platforms and digital media.
• Ability to work independently and as part of a collaborative team.
• Flexibility to adapt to a fast-paced and ever-changing environment.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...