Polish Speaking Messaging Platform Support Specialist - Athens

Patrique Mercier Recruitment is thrilled to announce an opening for a Polish Speaking Messaging Platform Support Specialist based in Athens. In this crucial role, you will be responsible for providing outstanding support to our clients using innovative messaging platforms, ensuring their technical inquiries and issues are resolved effectively. Your proficiency in Polish and English will be vital in delivering a high level of service to our users. If you are enthusiastic about technology and have a passion for helping customers, we encourage you to apply and become a part of our dedicated team!

Responsibilities

• Offer high-quality support to users of messaging platforms by addressing their questions and technical challenges promptly.
• Diagnose and troubleshoot issues, collaborating with development teams to implement effective solutions.
• Document all support interactions meticulously and create reports to monitor service quality and performance metrics.
• Assist new clients in the onboarding process, ensuring they are prepared to maximize their use of messaging services.
• Work collaboratively with cross-functional teams to gather user feedback and suggest improvements for platform features.
• Ensure customer satisfaction through prompt and effective communication with clients.

• Fluency in Polish and English; knowledge of additional languages is a plus.
• Experience in customer support or technical support roles, particularly in messaging or communication technologies.
• Strong analytical and troubleshooting skills, with a keen attention to detail.
• Excellent communication skills, especially in a customer-facing environment.
• Ability to work efficiently in a remote team while demonstrating self-motivation.
• Familiarity with messaging platforms and mobile technology is highly desirable.
• A customer-centric attitude and a genuine enthusiasm for technology and innovation.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....