Italian Speaking Online iGaming Customer Support - job 1 of 2

The House of Mercier is a leading recruitment agency renowned for connecting standout talent with exceptional career opportunities across the globe. We are excited to announce a new opening for an Italian Speaking Online iGaming Customer Support representative to join our vibrant team. In this vital role, you will act as the first point of contact for Italian-speaking customers as they dive into the thrilling world of online gaming. Your fluency in Italian will be essential in delivering top-notch customer service and ensuring a seamless gaming experience. This position is perfect for individuals who are enthusiastic about customer support and eager to make their mark in the ever-evolving iGaming industry. You will be responsible for handling customer inquiries, troubleshooting issues, and providing comprehensive information about our gaming products. If you’re searching for a rewarding opportunity within a progressive agency that values your talents, The House of Mercier is the ideal place for you.

Responsibilities

• Offer exceptional customer support via live chat, email, and phone in a timely and professional manner.
• Respond to customer inquiries related to gaming operations, rules, promotions, and account matters efficiently.
• Troubleshoot and resolve any technical issues experienced by customers while gaming online.
• Provide detailed information regarding gaming products and services to enhance customer engagement.
• Assist customers with account creation, verification, and manage financial transactions, including deposits and withdrawals.
• Maintain accurate and detailed records of customer interactions and feedback for service improvement.
• Collaborate with team members and other departments to ensure a seamless and enjoyable customer experience across all platforms.

• Fluency in Italian, both written and spoken, is essential; proficiency in English is beneficial.
• Prior experience in customer support, preferably in the iGaming or related industry.
• Outstanding communication skills with a friendly and approachable demeanor.
• Ability to thrive in a fast-paced and challenging environment while maintaining professionalism.
• Strong problem-solving skills to effectively handle and resolve customer inquiries.
• Familiarity with online gaming platforms and a passion for the iGaming industry.
• Willingness to work flexible hours, including weekends and holidays, to accommodate customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...