Billing Agent

United Tech is looking for a Billing Agent who will actively interact with the Payment and Support teams to quickly resolve payment issues from users.

About the product: It is a web communication platform connects users worldwide with a wide range of features. Launched in 2020, it has passed all MVP testing stages and attracts a growing number of long-term users. The platform enables 24/7 communication and content sharing without compromising performance or user experience. With a focus on high-load handling, excellent UX/UI, and a unique monetization strategy, we offer a top-tier product in the market. Our global goal is to become a top 5 international social networking service, with plans to expand into Latin American and Asian markets.

• Communication with English-speaking clients via emails
• Answering customers' questions about payment problems, suggesting what can be done to solve the problem with payment
• Risk management involving chargeback prevention, fraud prevention and continuous monitoring of transactions
• Dispute resolution with the clients or banks that submitted chargebacks
• Making refunds to customers upon their requests

• Communication with Payment product manager on complex issues and features of online payments
• Participates in the product development of the payment system: feature ideas, testing of new functionality

• Previous experience in Customer Support and\or Billing Support
• Previous experience working with payments & chargebacks
• Proficiency in written English at an Upper Intermediate level or higher
• Experience with Freshdesk or Zendesk is preferred
• Ability to understand and relate to customers’ concerns, providing support in a friendly and non-judgmental manner
• Ensuring all customer inquiries are addressed accurately, with attention to important details
• Capability to handle a high volume of interactions efficiently while maintaining quality
• Flexibility to manage various types of customer inquiries and adapt to evolving policies or product updates
• Strong communication skills to explain solutions and platform features clearly, ensuring customer understanding

• Care and support:
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Online yoga class with an instructor from the Ukrainian Yoga Federation
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools

• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here — so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

• Intro call
• Test Task
• Hiring Team Interview
• Final Interview
• Reference check
• Offer