Italian Speaking IT Support Specialist - Athens (Remote in Greece)

The House of Mercier is thrilled to offer a position for an Italian Speaking IT Support Specialist – Athens (Remote in Greece). This unique opportunity allows you to work from the comfort of your home while being a vital part of our dedicated support team. As an IT Support Specialist, you will assist our Italian-speaking clients with their technical inquiries, providing them with top-notch service and solutions. If you are enthusiastic about technology and ready to make a difference from anywhere in Greece, we encourage you to apply!

Responsibilities

• Provide exceptional remote IT support to Italian-speaking clients via phone, email, and chat.
• Identify, diagnose, and resolve hardware and software issues efficiently and effectively.
• Keep thorough documentation of customer interactions and support requests within our ticketing system.
• Work closely with other technical teams to escalate and resolve complex issues.
• Educate clients on the effective use of our IT services and technologies.
• Assist in developing and updating support documentation and knowledge base materials in Italian.
• Follow up with customers to ensure their needs are met and issues are resolved to their satisfaction.

• Fluency in Italian and English, both written and verbal; knowledge of additional languages is advantageous.
• Experience in IT support or a similar customer service role is preferred.
• Strong troubleshooting skills with an ability to analyze and resolve technical issues.
• Excellent communication skills with a customer-centric approach.
• Familiarity with IT support technologies, ticketing systems, and remote assistance tools.
• Ability to work independently in a remote setting while being a collaborative team member.
• A proactive attitude with a passion for technology and helping customers.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....