Customer Service Representative - Columbus
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Overview
The Customer Service Representative position is a support position for students and instructors working at the direction of the Site Manager. Primary duties include assisting the Site Managers in their daily duties, fingerprinting, and classroom preparations. Primary responsibility of this role is to create raving fans of our customers and students by providing exceptional customer service. Individuals in this role must be happy, enthusiastic, caring and responsive to co-workers, students and customers, creating a positive environment.
- Welcoming all guests, checking students in, and assisting students with enrolling, scheduling and orientations.
- Answer all in person student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner.
- Answer virtual student inquiries via chat support, email or phone support in a timely manner.
- Responsible for accurate data entry of student information, and accurate maintenance of student and class records using a Customer Relationship Management system.
- Assist the Operations Manager by confirming class schedules with instructors and attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned.
- Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.
- Assist students with licensing applications.
- Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.
- Provide friendly service, support, and encouragement to students.
- Work offsite at special events such as expos and fairs.
- Provide support with on-site career fairs.
- Complete other duties and special projects as assigned.
- Minimum 1-2 years of experience with customer facing roles required.
- High school diploma or GED required; some college preferred.
- Must be proficient in Microsoft Office.
- Basic experience with using CRM software preferred.
- Excellent customer service skills, including a pleasant demeanor and tactfulness.
- Ability to multi-task and practice critical thinking in a fast-paced environment.
- The ability to lift boxes up to 40 pounds.
- Sitting or standing for extended periods of time.
- The ability to set up, break down, and move tables and chairs for events.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Colibri, we're on the hunt for a passionate and dedicated Customer Service Representative to join our vibrant team in Columbus, OH. As part of a company that values Love, Joy, Boldness, Teamwork, and Curiosity, your role will be pivotal in creating raving fans among our students and customers. From warmly welcoming guests and assisting with enrollments to handling inquiries both in-person and virtually, your friendly demeanor sets the tone for a positive atmosphere. You'll collaborate with our Site Manager to ensure smooth operations, including accurate data entry and classroom preparations. Your knack for multitasking will shine as you juggle exciting duties, from supporting instructors to maintaining a tidy learning environment. Whether assisting students with licensing applications or lending your expertise at community events, you’re driven to help others succeed and find joy in your interactions. This is not just a job but an opportunity to be a part of something bigger; Colibri is a pioneer in online professional education, serving over 1 million customers annually. If you're someone who thrives in a fast-paced environment, possesses great customer service skills, and is excited about contributing to a culture of teamwork, we would love for you to apply today!
Our companies share a common goal. Our mission is to help professionals achieve more in their careers, which transcends into their day-to-day lives. We do this through products and career training that help professionals become licensed, keep the...
61 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
