Entry-Level IT Support Associate – Overnight (X)

About the position

Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Franklin/Milwaukee, Wisconsin data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com. Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.

Responsibilities
• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
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• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
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• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
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• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Requirements
• Some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.
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• Must pass pre-employment screens.

Nice-to-haves
• Previous customer-service work experience.
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• Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
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• Excellent written and verbal communication skills.
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• Strong analytical and independent problem-solving skills.
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• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.

Benefits
• Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
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• Parental leave.
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• Top-tier medical, dental, and vision insurance at an affordable rate.
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• Disability and life insurance.
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• Wellness engagement opportunities.
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• 401(k) with a generous match.
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• Hybrid work model for many roles.
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• Paid parking and other perks.