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Assistant Manager (03513) - 215 N Main St

Company Description

Locally Owned!  Opportunities for advancement!  Our technology is state of the art that makes us the LEADER in pizza delivery (and carry out!)

Job Description

We looking for an Assistant Manager! Weekend availability Required.

 

Requirements and Duties:

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control, and Customer relations. You must set the example. You must follow ALL policies and procedures 100% of the time and expect the same from your crew. In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

 

General Job Duties For All Store Team Members:

  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product, receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.
  • Training Orientation and training provided on the job.
  • Communication Skills Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
  • Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary changes.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map, locate addresses within designated delivery areas.
  • Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying products.

 

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, our stores offer a world of opportunity.

 

Work Conditions Exposure to:

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in the work area and while outside.
  • Fumes from food odors.
  • Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from the oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.

 

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager (03513) - 215 N Main St, Domino's

Are you ready to take your career to the next level? Join us as an Assistant Manager at our local Domino's located at 215 N Main St, North Syracuse, NY! We are a community-focused company where opportunities for advancement are plentiful. With our state-of-the-art technology leading the way in pizza delivery and carryout, you'll thrive in a dynamic environment. As the Assistant Manager, you will be the backbone of our operations, overseeing every aspect of your shift. This means ensuring that cost and cash controls are maintained, managing inventory with precision, and upholding our high standards of customer relations. You set the example for the crew, and with weekend availability required, you will help drive our store's success while ensuring compliance with policies and procedures. Our detailed job duties include not only staffing and paperwork management but also maintaining store cleanliness and ensuring high levels of customer service. With your ability to communicate effectively, maintain punctuality, and foster a perfect image, you'll help cultivate a vibrant workplace. Plus, there’s no shortage of advancement opportunities – many of our team members transitioned from delivery drivers to successful franchise owners! So, bring your energetic spirit and desire to succeed, and enjoy a rewarding career with Domino's that acknowledges and champions each individual's talents and contributions. Come see why we’re the leader in pizza delivery!

Frequently Asked Questions (FAQs) for Assistant Manager (03513) - 215 N Main St Role at Domino's
What are the key responsibilities of an Assistant Manager at Domino's?

As an Assistant Manager at Domino's, you are responsible for a multitude of crucial tasks that ensure the smooth operation of the store. Your primary responsibilities include overseeing cost and cash controls, managing inventory, maintaining high levels of customer relations, and following all company policies and procedures 100% of the time. You will also handle staffing and scheduling, support marketing efforts, and ensure the store remains clean and welcoming for customers. Your leadership will set the tone for the crew during your shifts.

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What qualifications do I need to apply for the Assistant Manager position at Domino's?

To apply for the Assistant Manager position at Domino's, you should possess strong communication skills and a commitment to teamwork. This role requires the ability to handle inventory and cash management accurately. Previous experience in a leadership or managerial role within the food service industry can be beneficial. Additionally, candidates should have the ability to work weekends and demonstrate a commitment to customer service excellence to ensure a great experience for all patrons.

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What does the training process look like for Assistant Managers at Domino's?

At Domino's, the training process for Assistant Managers is hands-on and comprehensive. You will receive orientation and ongoing training while you work on-the-job. This includes learning about company policies, operational procedures, inventory management, and customer service techniques. You will be fully supported by current managers and staff, allowing you to gain the necessary skills and confidence to excel in your role.

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How does Domino's promote career advancement for Assistant Managers?

Domino's has a proven track record of promoting from within, especially from positions like Assistant Manager. Many team members began their careers as drivers and have successfully advanced to roles such as General Manager or even franchise ownership. The company values hard work and dedication, providing numerous opportunities for training, mentorship, and skill development to help you climb the career ladder in a supportive environment.

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Can you describe the work environment for an Assistant Manager at Domino's?

The work environment for an Assistant Manager at Domino's is fast-paced, energetic, and community-oriented. You will be working closely with a team, and your leadership will contribute significantly to the store culture. Be prepared to face varying temperatures and sometimes adverse weather conditions when performing outside tasks. Our commitment to diversity ensures that every team member feels valued and can contribute their unique talents to the team.

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What kind of customer service is expected from an Assistant Manager at Domino's?

As an Assistant Manager at Domino's, exceptional customer service is expected and essential. You will lead by example, demonstrating effective communication and problem-solving skills while ensuring every customer interaction is positive. Your role includes handling customer inquiries and complaints with professionalism and efficiency, ensuring that team members understand the importance of creating a welcoming environment and delivering quality service.

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What are the typical work hours for an Assistant Manager at Domino's?

Typically, Assistant Managers at Domino's should expect to work varied hours, including weekends, as the business needs dictate. This position requires flexibility in scheduling, with shifts often lasting several hours during peak times. Reliable attendance and punctuality are crucial to maintaining smooth operations and team morale while ensuring that all scheduled shifts are adequately covered.

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Common Interview Questions for Assistant Manager (03513) - 215 N Main St
What do you believe is the most important quality in an Assistant Manager?

An essential quality for an Assistant Manager is strong leadership skills. Effective leaders can motivate a team, handle challenges with grace, and maintain high operational standards. In your answer, you might want to reflect on your experiences leading a team or managing difficult situations, emphasizing your ability to inspire collaboration and drive performance.

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How do you handle conflicts or disagreements among team members?

When addressing conflicts among team members, it is important to remain calm and impartial. I would recommend discussing the issues privately with those involved to understand each perspective clearly. Mediating a conversation to find common ground and solutions is key. This fosters a sense of teamwork and helps restore harmony while ensuring that everyone feels heard.

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Can you tell us about a time when you implemented a new procedure at your last job?

Discussing a time you successfully implemented a new procedure shows initiative and problem-solving skills. Share details about the challenge, how you devised a new approach, garnered team support, and the positive impact it had on efficiency or customer service. Incorporate specifics to strengthen your response, and emphasize your commitment to continual improvement.

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How would you ensure excellent customer service in your role as Assistant Manager?

I would ensure excellent customer service by leading by example and setting high standards for the team. Training and coaching staff on best practices, maintaining open lines of communication, and regularly gathering customer feedback would be crucial tools. Establishing a culture of respect and responsiveness prepares the team to meet and exceed customer expectations.

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What strategies do you use for managing time during busy shifts?

Managing time effectively during busy shifts is vital for success. I prioritize tasks based on urgency and importance, delegate effectively to team members, and maintain a sense of calm under pressure. Establishing clear communication among staff helps coordinate efforts and ensures that everyone is working toward common goals. Discussing specific methods or tools you use demonstrates your proactive approach.

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Why do you want to work at Domino's as an Assistant Manager?

Expressing your desire to work at Domino's can include personal anecdotes about your appreciation for the brand, your passion for pizza, or how you relate to their commitment to community and advancement. Highlighting aspects of their culture or success stories can resonate well. This shows you’ve done your research and are genuinely interested in the role.

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How do you approach training new staff members?

Training new staff members is an opportunity to instill a strong foundation from the start. I would create a structured training plan, blending hands-on learning with mentorship, integrating company values into the process. Utilizing role-playing or shadowing experienced team members helps new hires feel supported and boosts their confidence. Highlight your understanding of different learning styles to showcase your flexibility.

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What methods do you use to ensure all employees are following store policies and procedures?

To ensure adherence to store policies, I would conduct regular training sessions and maintain open communication with team members regarding expectations. Monitoring operations and providing constructive feedback fosters accountability. Additionally, recognizing and rewarding team members who exemplify compliance can motivate everyone to continuously uphold company standards.

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How do you prioritize tasks during your shift as an Assistant Manager?

I prioritize tasks during my shift by assessing urgency and impact. Tasks that directly affect customer service or operational efficiency take precedence. Creating a checklist helps ensure nothing is overlooked, and regularly touching base with team members allows flexibility for reallocation of focus if needed. By maintaining an organized workflow, I can effectively manage the pace of work.

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What steps would you take if a customer is dissatisfied with their order?

Addressing a dissatisfied customer requires empathy and prompt action. I would first listen to their concerns genuinely, validate their feelings, and then take steps to make it right, whether by offering a replacement, refund, or discount. Following up with the team afterward can identify areas for improvement. Acknowledging and resolving concerns demonstrates our commitment to customer satisfaction.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
November 25, 2024

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