Telecommunicator II

Job Summary

A company is looking for a Telecommunicator II with call center experience.

Key Responsibilities

• Provide timely and punctual service to members while maintaining a private workspace
• Assist in the development of processes and mentor new teammates
• Guide callers through processes, ensuring a high-quality service experience

Required Qualifications

• 2+ years in the health contact center field, with at least 6 months as a Telecommunicator I
• High School Diploma or GED
• Moderate computer proficiency, including familiarity with Macintosh and Google Chrome
• Experience with Multi-Factor Authentication (MFA) and various information systems
• Proficient in using softphone applications, instant messaging, and Google Suite