Technical Support Supervisor

Job Summary

A company is looking for a Supervisor of Technical Support to manage and support the Technical Support staff.

Key Responsibilities

• Coach and provide feedback to team members to ensure quality service
• Manage elevated client calls and collaborate with internal teams to resolve issues
• Conduct interviews and educate staff on Data Support concepts and processes

Required Qualifications

• Bachelor's degree or equivalent work experience required
• 5+ years in a Technical Support/Customer Service role or relevant IT experience
• Familiarity with web applications
• Proven organizational, coaching, and leadership abilities