Team Lead, Member Support

Job Summary

A company is looking for a Team Lead, Member Support.

Key Responsibilities

• Mentor team members and assist with departmental responsibilities, including tracking team quality and handling escalated issues
• Conduct job-specific training and maintain procedural documentation for Member Support operations
• Leverage critical thinking to manage complex eligibility files and communicate effectively with stakeholders

Required Qualifications

• High School diploma or GED
• 3 to 5+ years of eligibility insurance enrollment experience
• 1 to 2 years of previous leadership experience (preferred)