Support Technician III

Job Summary

A company is looking for a Support Tech III.

Key Responsibilities

• Answer and process customer calls to optimize the customer experience
• Provide timely resolutions and educate customers on product use
• Document customer interactions and assist in training and mentoring fellow technicians

Required Qualifications

• Typically 4 or more years of related experience
• High School education or vocational training
• Advanced knowledge of HSPS Dental Software or equivalent
• Basic knowledge of computer hardware, operating systems, and networks
• Bachelor's degree preferred